ARM MotorsportsManufacturer of performance upgrades
ARM Motorsports (armmotorsports.com) has 252 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Claim this listingAuto Parts & Wheels
Excellent
Auto Parts & Wheels · Redmond, Washington
Excellent
Auto Parts & Wheels
Excellent
Auto Parts & Wheels · Orlando, Florida
Excellent
Showing 18 reviews with 1 star · Clear filters
Joey O.
Been waiting almost two weeks now with a car down to get a warranty processed. Awful support, will definitely be going elsewhere for parts in the future. Part lasted barely even a year and multiple people are having this same problem on forums, watch out.
Dung N.
⭐ 1-STAR REVIEW – ARM MOTORSPORTS ⭐ I am leaving this 1-star review based on my personal experience as an affiliate partner. I generated legitimate sales and commissions through ARM Motorsports’ affiliate program, but my commissions have not been paid as expected. Despite following up, I have received poor communication and no satisfactory resolution. I have screenshots of my affiliate dashboard, commission records, and email correspondence as evidence. This experience has raised serious concerns about ARM Motorsports’ affiliate payment practices and support. I recommend that other affiliates proceed with caution and carefully monitor their commissions. I hope ARM Motorsports will address this issue and pay the outstanding commissions owed to affiliates.
Ethan
Part ordered was never going to fit no matter how many videos I watched or conversations I had with support. When I finally thought it was installed correctly, there is still a leak and exhaust gases continue to come into the cabin of my car. I wanted to come back and edit this review, because I’m just so frustrated at how this company does business. They expect me to pay to ship their defective product back to them and refuse to refund my purchase, I can only do an exchange for what I guess will be another defective product.
Response from ARM MotorsportsSep 1, 2026
We’re sorry to hear about the issues you’ve experienced, and we completely understand your frustration. We’d like the opportunity to look into your specific order and the concerns you’ve had with fitment, the leak, and the return process. Unfortunately, we’re unable to identify your order from the information provided in the review. Please reach out to us with your order number or the email address associated with the purchase so we can pull up the order, review what happened with our support team, and work with you toward a resolution. We appreciate you bringing this to our attention and would like the chance to make this right.
Moe
I paid almost $1000 for a mid pipe for my G80 m3 and after waiting a week to get it, they sent me the wrong one, I returned it and had to wait for them to receive it (took about 4 more days) until they shipped out the one I wanted and when I received it, it was the wrong one yet again. It literally took 1 month to return the first one and receive the second one which was still wrong. I was tired of waiting so I just installed the one they sent me. They did refund me $90 which is BS. All I wanted is the part I ordered. Definitely won't be ordering from there again
Response from ARM MotorsportsSep 1, 2026
We’re sorry to hear about this experience. Receiving the wrong part twice and having to wait through multiple return and shipping cycles is understandably frustrating, especially when you were simply trying to receive the part you originally ordered. We’d like the opportunity to review exactly what happened with your order, including the items that were shipped and the refund that was issued, and see what we can do to make this right. Unfortunately, we’re unable to identify your order from the name provided on the review alone. Please reply with your order number or the email address associated with the order so we can pull up the details and have our team take a closer look. We appreciate you giving us the opportunity to address this.
Hunter P.
Honestly I I wouldn’t recommend Arm Motorsports to my worst enemy. Their customer service is horrible. I ordered a downpipe on May 19 and as of today June 1 they canceled my order and it says it was refunded. I didn’t want my order canceled or either. I didn’t even get my refund.I’ve been trying to get in contact with them for about two weeks now every time I call they tell me they will give my information to customer support which they never call back.
Response from ARM MotorsportsSep 1, 2026
We’re sorry to hear about this experience. We understand how frustrating it would be to have your order canceled unexpectedly and then have difficulty getting a clear answer about what happened, especially after reaching out multiple times. We’d like to look into this personally and find out what happened with your order and refund. Unfortunately, we’re unable to identify the order from the name provided in the review alone. Please reply with your order number or the email address associated with the order so we can locate it and have our team review the cancellation, refund status, and previous support interactions. We’d appreciate the opportunity to address this and make sure the situation is properly resolved.
C. D.
I’ve called a total of 3 times and have sent 2 emails with no response from Arm. I’ve been told on each call the service department will call me back and I’ve had no communication.
Response from ARM MotorsportsSep 1, 2026
We’re sorry for the frustration. We understand how disappointing it is to reach out multiple times and be told you’ll receive a call back, only to not hear from our team. We are a small team, and when a call is missed due to high call volume, it is handled by a third-party service that takes down the customer’s information and passes the request along to our support team. Our team then works through those requests in chronological order, which can unfortunately result in longer response times during busier periods. We understand that doesn’t make the experience any less frustrating, and we apologize that you haven’t received the communication you were expecting. We’d like to locate your information and make sure someone follows up with you. Unfortunately, we’re unable to identify your order from the name on the review alone. Please reply with your order number or the email address associated with your order so we can look into this and assist you directly.
Thomas
Sent my DME to be unlocked and they received it on a Monday. They claim a 24-hour turnaround time, which it is now Wednesday and I have not heard anything. I also cannot contact anyone; the only thing they say is that someone will call you back to resolve the issue.
Tonye C.
HORRIBLE CUSTOMER SERVICE, they cancelled my order for no reason, i sent an email, i called and they supposed was busy, they get my info to call me in shortly, but never answer my email and never call me BACK, So i decided to buy the part one more time, with OVERNIGHT DELIVERY for $63 more dlls and i sent an email to support explaining my problem with the new order number and they do not sent the part ONE MORE TIME, no answers, no nothing. i have my car in the shop waiting for the part and i paid overnight delivery for the same reason, now i have to wait until monday, beacuse all the other options i have, do deliveries only in business days