ARM MotorsportsReviews of armmotorsports.com

Wouldn’t let me return a product that came scratched from them

Horrible customer service they pick up the phone and tell me an agent will call back 3 times calling today at multiple different times no response to email. Never got email confirmation all I’m trying to do is switch email and they can’t meet my basic needs

I bought a downpipe, intake, and turbo inlet for intake. The downpipe install and fitment was perfect. 5 stars. The intake and the turbo inlet fit and fitment was 3 out of 5 stars. The fact that ARM ignored my 2 phone calls I made and the email response wasn’t great, I’m giving that 2 stars. I had simple questions that a live agent would have most likely answered, but I was basically ignored when calling them. The answering service told me they would give me a call back. That never happened. I’m not satisfied with ARM.

Everything would of been fine except when I ordered the mid pipes for a 4.0t they must have sold out right when I purchased them because I got an email stating they are sold out and on back order or being made so it kinda put a damper on my build but other than that okay

I purchased over $1000 dollars worth of parts, with free shipping. I decided that financially the parts didn’t make sense to install on my vehicle at this time and returned the parts. I had to pay for the return shipping which was about $45. When I was issued the refund, I was issued a refund for less than the full amount of what I paid. Upon inquiring I was notified that I must pay for the original advertised “free shipping”. It’s very deceptive and I would not have purchased these parts from them, knowing that I would have to pay for the free shipping and return shipping if I chose to return the parts. Furthermore, they pulled an arbitrary number out of nowhere as I used the exact same UPS shipping service, UPS ground, to return these parts and it was less than half the price that they are charging me for the original shipping. My question is how are you going to advertise free shipping and then when somebody returns the part charge them for the original free shipping it’s completely unprofessional. I would just simply not advertise free shipping.

They don't offer any support for the product. After 2 emails the customer service still doesn't understand what I'm asking even with sending pictures and clearly identifying the problem. Clueless and would not recommend this company. No Support

I needed some help with my order. They keep telling me support is going to call back and they never do. I paid for 2 day shipping - $80 and they arrived in a week. Never got that call back.