ArkadiumArkadium is a company that specializes in creating engaging, high-quality casual games. Founded in 2001, Arkadium focuses on developing games that are both fun and mentally stimulating, catering to a wide range of players. The company is known for its web and mobile games, many of which are popular in digital publications and are designed to be accessible and enjoyable for players of all ages. Arkadium’s mission is to create games that bring joy and enrich people’s lives through play.
Arkadium (arkadium.com) has 517 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Joyce
Every time I have contacted Arkadium with a question or concern, I have always received a prompt reply. It’s obvious that the Arkadium Support Staff is extremely customer oriented.
Response from ArkadiumApr 22, 2025
Thank you, Joyce! 😊 We truly appreciate your kind words. It means a lot to know you feel supported every time you reach out. Our team is always here to help and happy to assist!
Mia S.
As with all game sites, there are occasional glitches. Arcadium are really easy to contact when there's an issue and they work to put things right quickly. They check if a problem is sorted (via email) before closing the ticket. The games are fun and the adverts are minimal - before the game begins but not during the game. I like the control over sound effects and music, and the visuals are clear and a good size when playing on the phone.
Response from ArkadiumApr 21, 2025
Hi Mia! Thanks a ton for the thoughtful feedback! 😊 We’re glad you’re enjoying the games and appreciate how we handle support. It's great to hear the visuals, sound options, and low ad interruptions are working well for you. Let us know if anything ever comes up — we're here to help!
James E.
Arkadium is NOT just "another gaming website"; They have THE BEST and FASTEST CUSTOMER SERVICE RESPONSE I've ever encountered! In business as well as gaming! Thank you for your "Quick Response" to my "Issue" and your even quicker "Turn around" time to RESOLVE the problem! TRULY APPRECIATE YOU ALL! Quick + Professional= AWESOME!
Response from ArkadiumApr 15, 2025
Hi James! Wow, thank you so much for the kind words! 💬💙 We’re really happy to hear that our support team made a great impression. Quick and professional is exactly what we aim for! If you ever need help again—or just want to play—know we’ve got your back. 😊🎮
Del S.
I had a problem with some games not loading; I sent a message to the support group and got an email back almost instantly, suggesting how to fix the problem. I did as recommended and the problem disappeared. Great, fast response that resolved my issue.
Response from ArkadiumApr 14, 2025
Hi Del! Thanks so much for your kind words! 😊 We're happy to hear our support team was able to help quickly and that your games are now loading properly. If you ever need anything else, we're just a message away. Happy gaming! 🎮✨
imréné K.
Fast, very helpful team. Thank you very much.
Response from ArkadiumApr 14, 2025
Hi Imrene! Thanks a lot for your kind words! 😊 We're really glad you’re enjoying Mahjongg Dark Dimensions and that our team could help. Don’t hesitate to reach out again if you need anything. Have fun playing! 🧩💫
J. H.
I play all sorts of games on this site and when I wrote to complain that a game wouldn't let me reach a higher level (it would freeze), I wrote to the company and after a few days they fixed the problem and it worked better than before. Their emails are always friendly, courteous and timely.
Response from ArkadiumApr 14, 2025
Hi J.H. Thank you so much for your thoughtful feedback! 😊 We're glad the issue got fixed and that everything’s running smoother now. It means a lot to hear you enjoy the games and our support. If anything else comes up, we’re always here to help! 🎮💬
Jennifer W.
I was struggling with a game cooking live and could not get past one point. I asked support for help and they have fixed it and followed through so nicely. It is good to know that customer service is alive and well.!
Response from ArkadiumApr 14, 2025
Hi Jennifer! Thanks a bunch for your kind words! 😊 We're really happy we could help with Cooking Live and get things back on track for you. It’s great to know our support made a difference. We're always here if you need anything else—happy cooking! 🍳🎮
C.E. M.
Whenever I have had a question, I have emailed Arkadium. I have always had an immediate acknowledgment, followed by an immediate, helpful response which fixed my problem. I wish all organizations could copy this level of customer service!
Response from ArkadiumApr 14, 2025
Hi C.E.! Wow, thank you so much! 😊 We really appreciate your kind words and are so glad our team could help quickly each time. We'll keep doing our best to live up to that A+! Always here when you need us. 💬🌟
