Arabella hairReviews of arabellahair.com

I've always received exactly what I ordered. The hair quality is great. The colors are always exactly what I expected. The prices are reasonable and the shipping is quick, I received my order in under a week. I will definitely order again.

Worst company in history, they tell you send the time back? Then lie saying they can’t refund your money..total scam company. I am screaming this on every platform I know, worst most dishonest company on the planet…DO NOT SHOP HERE, YTHEY ARE SCAMMERS!!

The wig is beautiful, great texture with a vibrant color. Then I got caught in the rain, not a torrential down pour mind you, just a drizzle. Needless to say I now have to curl the wig daily because the body waves are gone

Thank you for your response. However, I must reiterate that the issues I raised have not been adequately addressed, and I remain deeply dissatisfied with both the shipping and product issues. First, I want to highlight that I’ve reached out multiple times through email to inquire about my order, but I have yet to receive a response from your customer service team. The only communication I’ve had has been through Trustpilot, which is far from an acceptable way to handle customer inquiries. The situation has only been made worse by the fact that not only was my order delayed, but the wig I received was completely incorrect. I ordered a 36-inch wig, and instead, I received a 26-inch wig. I have waited a full 40 days for this wig to be a whole 10 INCHES LESS. This isn’t a little mistake this is a big one. This mistake reflects poorly on your company’s ability to fulfill orders accurately and raises serious concerns about the care and attention given to customer orders. If your company cannot ensure that the correct product is shipped, it calls into question the reliability of your entire operation. This mistake, combined with the delayed shipment, has left me with an unusable product and a severely damaged shopping experience. Moreover, the issue with the shipping method continues to be a major point of contention. Your website explicitly advertised that all orders would be shipped via FedEx or DHL, which led me to choose your company, particularly given the ongoing Canada Post strike. However, despite these clear statements, my order was shipped via Canada Post, which has led to significant delays well beyond the promised 4-7 business day delivery window. This is not only misleading but also constitutes false advertising. You cannot advertise one shipping method, especially during an ongoing strike, and then ship via a carrier that was never mentioned on your website. This failure to adhere to the stated shipping practices undermines the trust customers place in your company and creates an extremely frustrating experience. Your terms and conditions, specifically Section 11, and I quote straight from your website. “Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related site/application is inaccurate at any time without prior notice (including after you have submitted your order).” I was never updated that my wig would be sent with a different courier than what was promised on their website. My order was never cancelled and no one has helped me with a resolution. If your company’s website explicitly states that shipments will be made via FedEx or DHL, then shipping via Canada Post without notification or explanation is both misleading and an instance of false advertising. This situation could have been avoided by simply adhering to the advertised shipping method or providing clear communication if there was a change in the delivery process. In summary, the combination of receiving the wrong product, significant shipping delays, and the failure to follow through with your advertised shipping practices has resulted in an incredibly frustrating experience. I request immediate action to rectify this, including receiving the correct product and a resolution for the shipping issues. Now I have multiple emails regarding the order and for some reason I cannot respond to your comment on my last post. But it would be nice if someone would answer my emails instead of trust pilot

Fast shipping and product just as described. My expectations were exceeded and I'll definitely be ordering again!

My hair arrived quickly and it was lovely. This is my first time trying such a vibrant color! I would have given it 5 stars except the lace was cut poorly and I had to fix it. I ordered it pre cut.

Very unsatisfied with the wig. it wasn't pre bleached like advertised. It's super super thin and sheds a lot and when I say a lot I mean alottttt and it’s already THIN. THE invisible strings in the back for the extra secure fit, do not work. They would not adjust back and forth at all. They were hard to hide and eventually broke and I haven't had the wig for a week yet. The fly aways are ridiculous and hard to lay like it was cut at the top of the wig. I wear a middle part so you can see that the hair wasn’t properly distributed thru the top of the wig that’s why the strays won’t lay with SPRITZ, WATER, MOUSSE, WAX, OIL, GOTS TO BE…nothing TAMES THE FLY AWAYS…I been wearing wigs like 8yrs so I consider myself a professional WIG WEARER AND INSTALLER AND THIS BY FAR WAS A HORRIBLE BUY AND DISAPPOINTMENT. I usually shop with LUVMEHAIR BUT TRIED ARABELLA AND WONT BE BACK. I feel like I wasted my money cause this wig will be bald in probably in 2weeks as I stated it’s super thin and sheds like crazy.

great quality hair and melts great!!!