Ariel J.
First Time Buyer…… Disappointed
This is my first time ordering from this company. I was a bit weary at first but I went through with it. I want to first start off with how pleased I was with the shipping. It arrived a lot earlier than the expected delivery date. When I received the hair it has a cute little goodie bag and the christmas themed packaging was cute. Now on to the hair itself. When I removed the hair from the package it was beautiful! It was thick! and the hairline was plucked beautifully I didn’t have to pluck at all. I do hair for a living and have seen and touched many, many wigs and hair. The hair is advertised as virgin human hair….I did order a 613 wig and I have colored the hair as well. I very well take care of my wigs like it was my own hair, so I know the steps to take to keep the wigs in good condition. Unfortunately I am going on week 2 of having the wig and It’s different. The hair is matting egregiously and the shedding is just overbearing. While I do know 613 wigs shed more than others it’s still a bit excessive. I am disappointed because I did have high hopes for the wig. I will not remove any reviews or change how I feel just for compensation or anything along those lines. As a company if you are going to advertise something it should be strictly that. I ordered human hair and I expect human hair not blends. I’m hoping that as a company you will do what it takes to fix these types of issues moving forward. Update: This hair is HORRIBLE. this is worse than amazon hair. The hair doesn’t take well to color at all! The shedding just keeps getting worse. The feeling of the hair feels plastic at this point. I’m so disappointed in this company. You advertise human hair and it’s not!!
Response from Arabella hairJan 2, 2025
Hi Ariel Jones Thank you for choosing our company and for taking the time to share such detailed feedback about your experience. We are truly sorry to hear about your disappointment with the product and the issues you have encountered. Please accept our sincere apologies for any inconvenience this has caused. First, we’re glad to know you were initially pleased with the fast shipping, packaging, and presentation of the wig. However, the concerns you raised regarding the matting, shedding, and difficulties with coloring are very important to us. While 613 wigs typically require more delicate care, the experience you described does not meet our quality standards or the expectations we set for our products. We’d like to make this right. Please contact our customer service team via email or phone so we can better understand your situation and offer a resolution, whether it be a replacement or another appropriate solution. We deeply value your trust and feedback, and we are committed to improving our products based on your input. Thank you for bringing this to our attention, and we hope to provide you with a better experience moving forward. Best regards, Arabella hair