Arabella hair Reviews | Read Customer Reviews of arabellahair.com

Arabella hair Reviews | Read Customer Reviews of arabellahair.com

Arabella hair reviews

1,354 approved reviews, newest moderated first

nice
Jan 8, 2022
Worst experience ever…
Worst experience ever with the customer service. I never received my package. They refuse to refound my money and stop replying to my messages. I don’t recommend this website. It’s a scam
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
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Nina
Dec 28, 2021
Don't order
Don't order. Literally, took wigs out of package and put them right back in to return. Lace was hard and stiff and hair was trash. Too straight and babydoll looking. Then they gave me the run around to get refund, which I did, but it took a while.
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
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Akilah J.
Dec 20, 2021
Horrible service
I ordered the unit expecting it to come within 3-5 days after the stated 8-12 hours is was ordered. When I got in touch with the customer service, they told me that they would change my hair type to get my package out earlier to me. But after speaking to the shipping company, I found out that the package never shipped even 48 hours after. I requested that the package be returned to sender and for my refund and they have made it such a hassle for me to just get my refund, to the point they want the package to still ship and for ME to send it to their US office once it’s here, even though it has still not left China. Worse experience I have ever had to deal with, and I did try to work it out with the company instead. Will NEVER order from them again and will be telling others not to as well
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
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Ruth H.
Nov 26, 2021
I was asked by Arabella hair to write a…
I was asked by Arabella hair to write a good review. I finally received a wig, after weeks of going back and forth. The wig is definitely nicer. I use it for my display.
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
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Alana G.
Oct 12, 2021
Lice eggs in my wigs I ordered
I received a wig from here and i didn’t know it but there was lice on the hair. I didn’t realize so long that my son with long hair ended up with lice and I had to cut it for the first time in his life at 5 years old. I even gave them a second chance and bought two more wigs and they both had lice eggs on them as well. Was never offered my money back. Don’t ever order from this company
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
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Katrena D.
Jul 29, 2021
Do not order from this company!
Do not order from this company!! They are scammers! They are send wigs out to people that are to small and will not exchange or refund the customer!! I repeat do not order from this company!! Spend your hard earned money somewhere else!!
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
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Taron D.
Jun 29, 2021
I was first skeptical
I was first skeptical , But seeing These Bad reviews i will be Canceling my order.
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
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JaJa
Apr 6, 2021
Horrible do not waste time and money
Arabella will and did advertised as Luvme Hair. I ordered from Arabella believing I ordered from Luvme Hair. The two human hair wigs were absolutely a mess. The wigs shredded hair on day one, wigs were lumpy due to placement of welts, wigs were thin and ill fitting. I would not recommend this business to anyone.
Response from Arabella hairNov 15, 2023
Dear Customer, Thank you for providing feedback on our wig product, and we sincerely apologize for the dissatisfaction you've expressed. We understand your concerns, and we are committed to taking steps to improve both our services and products. To better address your specific feedback, could you please provide more details, such as your order number or a more specific description of the product? This information will help us gain a more comprehensive understanding of the root cause of the issue and take appropriate corrective measures. We are dedicated to delivering high-quality products and excellent service, and it appears that we fell short of your expectations in this instance. We deeply apologize and assure you that measures will be taken to ensure our future services and products meet your expectations. Arabella hair
Report