Arabella hairReviews of arabellahair.com

Response from Arabella hairApr 7, 2023

Hi friend, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, we provide return and refund policy and will refund hair after we receive and confirm the hair. In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.

Response from Arabella hairMar 24, 2023

Hi Symphony Edwards, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, we've been working hard to provide all Arabella customers with better quality products and better customer service while developing. Regarding the not received hair you mentioned, i checked your hair order again and i saw that it was deliveried on 21th. In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.

Response from Arabella hairNov 15, 2023

Dear Customer, Thank you for bringing to our attention the discrepancies in hair length and density that you experienced during your shopping on our website. We sincerely apologize for any inconvenience this may have caused you. To better understand and address the issue, could you please provide your order number or more detailed information? This will enable us to comprehensively understand your specific situation and take appropriate corrective measures. We highly prioritize providing accurate product information to our customers, especially concerning critical details like hair length and density. We will promptly investigate and enhance our product descriptions to ensure future accuracy and reliability. Arabella hair

Response from Arabella hairMar 24, 2023

Hi Jimmie Luster, Thank you for your feedback. We're sincerely sorry for this unhappy shopping experience. Firstly, we've been working hard to provide all Arabella customers with better quality products and better customer service while developing. Regarding the problem you mentioned, they could be caused by various reasons. Please kindly send us pictures or videos or any details of the wig, and this would be helpful to verify and solve the problems. Meanwhile, we will also report the issue to the relevant department for improvement. In the next place, we reply to every email within 24 hours. And we do have chat service on our official website. If you have encountered problems when using our wig, we would suggest you can use the chat service to contact us or send email to us for help. We are always willing to help and solve the problem for you. In order to solve the problems quickly and smoothly, we have sent you an email. Please kindly check so that we can know more details and help you solve the problems out. Looking forward to hearing from you.