Arabella hairArabella Hair is a brand specializing in human hair wigs and hair extensions, Arabella Hair Products Co., Ltd is one of the world human hair suppliers who integrates researching, designing, producing and trading hair beauty product. With over 30 years' experience in hair products, we have already enjoyed a good reputation and established a close relationship with retailers, wholesalers as well as business agents throughout the USA, the UK, Canada, South Africa and many other countries in the world.
Arabella hair (arabellahair.com) has 1,354 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
1,354 approved reviews, newest moderated first
Abby L.
The hair is beautiful! I did have doubts because of the price and some reviews I’ve seen. But I’ve seen more great than bad so I went for it and WAS NOT DISAPPOINTED. BEAUTIFUL HD LACE AND SOFT HAIR Definitely will be ordering again 🙏🏽❤️
Response from Arabella hairOct 12, 2023
we thank you for your support and trust in our wigs. We will continue to improve the quality of our products and level of service to provide you with a better experience.
Consumer
This hair is so good. The quality is amazing and it’s 250% density. I rec one t this hair to all the girlies who love good bundles and wigs!
Response from Arabella hairOct 11, 2023
Thank you for your positive review of our wig products! We are committed to providing high-quality, comfortable, and natural-looking wigs that make our customers feel confident and beautiful.
Latoya
Great quality hair! This was my second time ordering. Hair density was full and great hair. For now on, I won’t be going anywhere else for my wigs! I’m a real person and wasn’t given anything free! I received my hair within 5 days!
Response from Arabella hairOct 9, 2023
Thank you for taking the time to leave us a positive review! We are thrilled to hear that you enjoyed our product/service and we look forward to serving you again in the future.
katie
These people are dishonest, unprofessional, scammers. They sent me the wrong wig and instead of honoring their return policy they keep asking me instead to keep it and they'll give me $20. They wig was $144. Ridiculous and very unresponsive. I will be reporting them to BBB and filing a dispute w my credit card company. NEVER order from them. They only cater to influencers.
Response from Arabella hairOct 9, 2023
Hi there we are sorry to hear about your dissatisfaction with our product/service. We value all customer feedback and would like to help resolve the issue for you. Could you please provide us with your order number or other details so we can better understand the situation and assist you? We are happy to offer returns and exchanges. You can also email us, and we will help you do the return. Sorry again Have a great time
Val
I order the 18 inch body wave the company sent me a baby wig that can't fit on my head the wig was nothing like the picture I seen online please stop taking people money if you can't send the right product people work too hard for their money I want my money back ...
Response from Arabella hairOct 9, 2023
Dear customer we apologize for any inconvenience caused. Could you please provide us with your order number or other details so we can better understand the situation and assist you? If we have sent you the wrong product, we are truly sorry and will provide you with the correct product or a refund as soon as possible. We value all customer feedback and will take measures to ensure that this does not happen again. Thank you again for your feedback, and we will do our best to provide you with the best service. Thank you
Felicia J.
I ordered a fall wig from this company and the very day I received it I emailed the company and told them I didn’t like it and wanted to return it. Immediately got a response from the company asking for pictures that the product has not been altered in any way and I did. No response from the company in 2 days so I emailed them again. This time they tell me a lie about the return process taking 15 day when their policy says 7 and they’re only refunding me $27 all the while telling me to keep a product I don’t want in every email they send me. They do not do business properly and are thieves and liars. In a 5 day period they lied and said I had the product for 10 while they’re purposely ignored me.
Response from Arabella hairOct 9, 2023
Dear Customer, We are sorry to hear that you are not satisfied with the product. We understand that personal preferences can vary, and we want to ensure your satisfaction. Please let us know the reason for your dissatisfaction and provide us with your order details, so we can assist you with the return process. Our goal is to make sure you have a positive experience with our company, and we appreciate your feedback. Thank you for bringing this to our attention, and we look forward to resolving the issue for you.
Chelsea O.
Amazing purchase. Arrived in perfect timing! Will be ordering again. Hair curls beautifully. Color is bomb!!!!!
Response from Arabella hairOct 9, 2023
We are so glad to hear that you had a great experience with us! Your satisfaction is our top priority and we appreciate your business. Thank you for the positive feedback!
Shenia H.
I ordered the burgundy bob wig and the quality is amazing! This is my third time buying a wig from Arabella hair and they never disappoint. The package came earlier than expected. Definitely would recommend getting ya wigs here !!
Response from Arabella hairOct 9, 2023
It's wonderful to know that you were happy with our product/service! We strive to provide the best possible experience for our customers and your feedback is greatly appreciated. Thank you for choosing us!