T B.
BUYER BEWARE! DO NOT BUY FROM THIS COMPANY!!
BUYER BEWARE!! DO NOT BUY FROM THIS COMPANY!! This wig is the worst product I have ever brought. It is extremely cheaply made and thin. Where the part is in the wig, they decided to put black stitching there. Why would you put black stitching on a part? How unnatural and cheap does that look? They advertise free returns, but when you ask to return it for a refund because you are disappointed with the quality, they want you to send pictures and when you do send pictures they scrutinize the pictures and try to make it your fault. All I did was take it out of the plastic it came in and tried it on. Then after going back and forth with them through email (that’s the only way to reach them is via email, they are located somewhere in Asia), they will offer you a refund of $25 for the shipping. What in the world?? I don’t want your cheap wig or $25, I want my FULL AMOUNT RETURNED TO ME.
Response from Arabella hairJan 15, 2024
Hi Bell we apologize for the order issue, Sending pictures before a return is necessary before returning. We want to make sure the product is in good condition and it will not affect your refund after we receive it. Also, we offer 30-day return, the return shipping fee will be paid by the buyer. you can check this link: https://www.arabellahair.com/pages/return-and-refund-policy Again, we are very sorry for what happened, we really want to help you, please let me know your email address or order number, we will contact you and solve the order issue. Thank you Arabella hair