Geaux Q.
I received two units from this company…
I received two units from this company and they were terrible and did not look anything as advertised. I was also promised a free straightening comb. It was even on the receipt and they never sent it. They reneged stating it was not part of the promo despite my receipt and shipping notes stating I received a partial shipment. The hair quality was awful. I am very disappointed as well in how rude the customer service was. They refused to rectify the situation, send me the comb or refund the units. I would never recommend them to anyone.
Response from Arabella hairJan 26, 2024
Dear Geaux Queen I'm truly sorry to hear about your disappointing experience. We deeply apologize for the discrepancy between the received units and the advertised product, as well as the lack of fulfillment regarding the promised free straightening comb. Your feedback is invaluable to us, and we take your concerns seriously. It's disheartening to hear that our customer service did not meet the standards we strive for, and we regret any rudeness you encountered. Please know that we are committed to rectifying the situation and addressing your concerns promptly. We would like to extend our sincerest apologies and assure you that we are taking steps to investigate and resolve these issues internally. We understand your frustration and would like to make things right. Kindly reach out to us directly with your order details, and we will do our utmost to address your concerns, whether it involves sending the comb, refunding the units, or finding an acceptable resolution for you. Again, we apologize for the inconvenience and disappointment caused. Your satisfaction is our priority, and we hope to regain your trust in our products and services. Warm regards, Arabella Hair