Corey B.
I am writing this to express my…
I am writing this to express my dissatisfaction regarding my recent order experience with AR15 Discounts. On July 17, 2025, at 12:34 am, I ordered a SB Tactical SBPDW Pistol Stabilizing Brace for $263.97, which included the charge of $34.94 for FedEx Standard Overnight shipping. When I tracked my order, I discovered that the item would not arrive until Monday, July 21, 2025 – well beyond the expected delivery time I had anticipated when selecting the overnight option. After reaching out to a representative via chat, I was informed that FedEx’s overnight service does not guarantee delivery on weekends, which was not clearly communicated at the time of purchase. While I appreciate the representative’s acknowledgment of this issue and his commitment to relay my feedback for future improvements, this experience has left me feeling frustrated and dissatisfied. I believe that clear communication regarding shipping policies is essential for customer satisfaction. Unfortunately, this situation has led me to the conclusion that AR15 Discounts does not align with my expectations regarding customer care. As such, I requested the immediate cancellation of my account along with the removal of all my personal information from their system.
Response from AR15 DiscountsJul 21, 2025
Thank you for reaching out. I’m very sorry for the frustration caused by the delay in your order's delivery. While I understand how disappointing this was, I do want to clarify that our Shipping Policy states FedEx Standard Overnight does not include weekend delivery. Orders placed late in the week typically arrive the following business day—Monday in this case. That said, we appreciate your feedback and are looking at ways to make this information more visible during checkout. We truly apologize for the inconvenience. -JH