Aqua Tropic SwimwearFounded in 2018, Aqua Tropic Swimwear was created to empower women to feel confident by creating good-quality and comfortable swimsuits that blend timeless cuts with the best of the latest trends while being reasonably priced.
Aqua Tropic Swimwear (aquatropicswim.com) has 101 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing101 approved reviews, newest moderated first
Maria C.
I ordered two bikinis and even though we were in the middle of a pandemic they arrived really fast. The bikinis themselves are beautiful. The top parts are a little large on me, but nothing that a little adjusting can’t solve :)
Anne-Lise
Received my bikini some time ago, good quality, looks exactly like the pictures and fits really well! Customer service is very responsive, helpful and friendly. When I received my bikini set and the top appeared to be too small, they sent me a size exchange immediately and free of charge. Overall a very good experience!
Josipa
I love them so much!! I ordered 3 bikini sets (the Rio de Janeiro, the Laguna and the Vis set) in size Small from this site. I placed my order on 1st of August, and cause of the current situation I thought it will take much longer for me to get them, but imagine my surprise and excitement when the postman rang my doorbell today (13th of August) and brought me my bikinis!! What I can say about these bikini sets that I have ordered is that they are true to the size and what you see is what you get. They are just so comfy and cute! The material and colors are amazing! The quality overall was a great surprise actually, considering the price of the bikinis. (If I may say, same as some other well known brands, which are much more expensive.) I would also like to give a shout out to their customer support, which, in my experience, was very attentive, professional and kind in answering my emails and keeping me updated. To conclude, I will most definitely buy again from this site! So, if you are like me and looking for comfy, cute, vibrant and affordable bikinis I strongly recommend this site! :)
Shelby T.
I originally rated this company poorly due to extended shipment times and difficulty reaching customer service. However. Customer service has since reached out and made things right. Due to covid it took 8 weeks for me receive my items but the quality was great. I would recommend as long as you have some time to wait for shipping.
Response from Aqua Tropic SwimwearAug 25, 2020
Hello Shelby, Thank you very much for your feedback. We are very sorry that your order was delayed. Few orders can experience this problem during these unprecedented times (covid-19). Unfortunately, your order was one of them. We are delighted to hear that you loved the quality of our swimwear and that you are satisfied with our customer service. Once again, we are very sorry for the shipping delay. If you have any other questions or concerns, please send us an email to [email protected]. Best wishes, Aqua Tropic Customer Support Manager
Emily N.
Never ordering from random Instagram companies again! It took WAY to long to receive my order, could not track the exact location of my package, and the reviews did not seem like real customers, just people sponsored by the company. Because of this, I highly doubted the legitimacy of this company. I DID finally receive my suits 2 months after I placed my order and the company did compensate me for the delay which I really appreciated. I like the materials and colors, but the fit (especially on the bottoms) could be a little more precise. The swimsuits are pretty good quality, but were not worth the long wait, fear of it being a scam, and the many back and forth emails with their customer service. Because of the experience I had, I still cannot personally recommend ordering from this company.
Response from Aqua Tropic SwimwearAug 6, 2020
Hello Emily, Thank you for your feedback. We are very sorry for your experience and that your order was delayed. Few orders can experience this problem during these unprecedented times (covid-19). Unfortunately, your order was one of them. The customer service rep that handled your case was not adequately trained to deal with a case such as yours. We are very sorry about that. We should have trained the rep to handle an unusual case like yours. Luckily, thanks to your feedback, the reps are aware of this now. We did try to make things right by compensating you for this problem. The great majority of our reviews are from real customers; only a couple of them are from influencers that are satisfied with our swimsuits. We are glad that you liked the quality and colors of our suits. Hopefully, you will enjoy them. Once again, we are very sorry for your experience. If you have any other questions or concerns, please send us an email to [email protected]. Best wishes, Aqua Tropic Customer Support Manager
