AquasanaReviews of aquasana.com

I was so excited to receive the under sink system as a gift. However, I have had an extremely poor experience with the Aquasana customer support and multiple system failures. After multiple months of long hold times and trial and error fixes that worked for only a few days or weeks I requested a return/refund and was denied due to a 30 day return policy. I would not recommend the system or company to anyone. Look for a different water filtration system elsewhere, Aquasana is not for you.

I needed an o-ring replacement for my pre filter that was leaking I called on a Thursday and was told no charge for the part but had to pay for shipping I opted for 2 day because of the leak I called back on the following Wednesday to check on the status and saw the mailing label was just made and was awaiting USPS pickup Meanwhile I’m emptying buckets of water I was told they were a bit behind because of the July 4 holiday- that was 2 weeks ago! The worst customer service How do I respond to Aquasana?

I've come to understand that I am unable to cancel my contract online. Consequently, I've made multiple attempts to reach out to Aquasana, enduring 30-minute holds each time. It's evident that Aquasana should consider augmenting their staff or refining their cancellation procedures. My time has been squandered on these fruitless calls. As of now, I have not been able to connect with a representative. Added on July 17 This company's behavior is quite perplexing. Despite never answering my calls or emails, they promptly respond to my Trustpilot review. Now, they are requesting my address, phone number, and email here. How peculiar! Please search your inbox and locate my contact details. I reside in San Diego, zip code 92122, and my phone number ends with 9005. I no longer require your services and wish to cancel my subscriptions immediately.

I have been a customer for going on twenty years, what once was good is now bad. Have a 3 stage under sink filter system and the production quality for filters and replacement parts has declined in the past 2 years. First problem was plastic fail flooded floor under sink. Several years ago. Filters have a large fail rate as of the last year or so. Now they sent the wrong length filters. Gone through 3 first stage black filters that fail to send water through the system. Stay away from Aquasana.

No water flowed through. Uninstalled and called for a refund and they were going to make me pay for the return unless I reinstalled the whole thing. So much for a "no questions asked return". Would have been half the cost of the item to ship back the non-working item to them. Also, the parts are made of plastic including the water flow from the filter to the faucet. And yet supposedly filters microplastic? Scam.

I wish I read these reviews before I bought a unit. Nowhere on their website does it say US Dollars? And I had to pay almost double between the exchange rate and duties and taxes, and they didn't seem to care. I'm worried now reading about all the problems, people have with their product. And if I didn't see a warning on your website, then it wasn't obvious

We have had a unit for 5 years and it always worked "OK" - not great, but OK. Now I put the new filters in and they leak like crazy all over the inside of the cabinet. The "fix" from what I am reading online is to put a quarter (or 2) under the filter (great quality control there). That isn't fixing the issue. I have completely soaked two towels trying to get this to work. This is the last straw for this system. They keep raising the price for the replacement filters and they can't keep the quality so this doesn't happen? At $75 for 3 filters it ought to be better than this. I'm done! I will be pulling this out and replacing it with something else. Back to buying jugs of water until I can get a replacement put in.

I purchased this product which was recommended by my plumber. Two days after the installation a cheaply made piece broke and flooded my basement. I had to pay for an emergency call to a plumber who looked at the piece and said he couldn't believe they had even used something so cheaply made. I see other reviewers are having the same problem. Our water is still cloudy, and I'm at the point where I want to have the system removed and just go back to having a water service deliver water. The flooding damaged wiring, and our wall and shot water ten feet into the air, destroying our wifi router as well. Horrible product, very sad I purchased this POS.