AquasanaReviews of aquasana.com

Do not buy from these scammers! I bought the countertop filtration unit. Upon taking it out the box I noticed rattling in the sealed engine section, presumably from pieces that must have broken off in there. I contacted them to report that they had sent a defective unit and could they give me a return label to send it back and then send me a replacement unit. Their response was that I had to pay to ship it back. They refused to acknowledge that the unit is defective, taking zero responsibility and making me pay to send their dud back to them. You can’t make it up!

I don’t seem to be able to give ZERO STARS, shame. Two years ago they took my money for 2 x packs of filters but they never arrived. After TWO YEARS of fighting and discussion, they claimed to have lost all records of the purchase (don’t worry I HAVE NOT lost the records). They suggested that if I buy a whole new system, then they would graciously provide me with 1 x pack of filters and A SMALL GIFT? A SMALL GIFT??? So is this incompetence or is it fraud? I will let Mastercard figure that out. DO NOT USE THIS FIRM. They are so bad that I will use this as a story while having a drink with my mates - but I am not paying them for THAT service.

I have membership in this company. They are constantly changing the prices for replacement filters as they want. And your membership turns more expensive than a regular purchase. Now I caught them again for charging wrong prices. Also, last time they did withdraw money but didn't send one of the items. This customer service is horrible. And no one even apologizes for these actions.

Do not buy this piece of junk .. We installed this purifier in our Florida home in Jan and we left in April When we came back fir Labor Day week end in Sept 2 it was leaking .. ruined our kitchen cabinet and our vacation .. customer service was MIA on the long week end .. what a disgrace🤬🤬🤬🤬 Do NOT BUY THIS Crap..

The company's water for life program is a joke. As soon as you try to get a replacement base unit they want you to show the unit through a video chat. My unit is 7 years if not older, it's made out of plastic and is now leaking. I told them you can't see the leak the unit is all wet and there's water everywhere. Their comments we can be on video for as long as it takes. I canceled my water for life and will be purchasing from another company. I would rather have to replace the unit myself every couple of years then believe that it will be covered because of some bogus program. The companies reply makes no scene.My review is about their water for Life program whereas as long as I have an active membership broken items are supposed to be replaced free of charge. their response is referring to a one-year warranty.

They sent me the wrong filters. They were supposed to be color identified and were not. Not sure what I have but I sent in a review to the company and they sent it back to me saying that it didn't meet their standards. I would have hoped they would have wanted to rectify the problem and give me the right filters. Guess not. i'll be cancelling and switching to a better product.

Bought a whole house water system. Two years in the post filter started leaking. No one carries an airing the size they use. I tried using Teflon tape to slow down the leak and when I turned the water back on the post filter housing exploded. They refused to do anything to help unless I signed up for their filters for life or pay $100 for a new post filter that I would have to contact them for parts support. Their customer support lacks any empathy and might as well have been talking to a computer. Wouldn’t ever use this system again.

ABSOLUTE SCAM. We ordered a whole house well water salt free system based on AQUASANA recommendations. It was the WORST decision and I feel like we got sold a terrible BS filter system. I’m a licensed builder for nearly 25 years and deal with homeowners all the time and I can’t stress enough DO NOT USE Aquasana. The filters are cheap and do not do anything in regards to filtering well water, iron, minerals, and sediments. Sadly I also recommended this to my neighbor and he too is having issues. I’ve contacted Aquasana several times and ZERO help from them. I feel they are more of a scam than anything else. I’ve also have had several water companies out and they also said they REMOVE Aquasana filters since frequently because they fail within months. Coincidently after the 90 day warranty period. If you have any questions about this removed feel free to reach out to me personally.