AquasanaReviews of aquasana.com

Zero customer service. They sent a broken filter, ignored all my emails, and left my home without clean water for a week. I had to buy a ZeroWater pitcher to cope. Unbelievable negligence for an essential product.

I have had two major issues with this Aquasana system. First it the water filter came in damaged and leaked so it had to be re-ordered. The second is the water softener does NOT soften the water. my plumber has tested the water and is still in the extremely hard purple section of the test. Aquasana says that the water is just too hard and they can't soften it. Is that what a water softener does? DO NOT BUY THIS PRODUCT THEY DON'T STAND BEHIND THEIR PRODUCT!!!! YOU HAVE BEEN WARNED!!!

Aquasana Scam – CEO Ignorant, Customers Ignored, Service Terrible I’ve been paying full price for a 3-bottle system, but Aquasana tricked me by sending a smaller, cheaper 2-bottle system. I only discovered this after 5 years, but when I contacted CEO Todd Bartee twice by email, he completely ignored me. There is no explanation, no refund, no action. His laziness and arrogance have spread to the entire company: employees now ignore promises, avoid responsibility, and provide terrible service. This is fraud, unethical, and unacceptable. I strongly warn others to be careful with Aquasana.

I ordered filter from Aquasana Canadian website and signed up for deliveries every 6 months, waited over 2 weeks to get, and when it finally arrived with Canada post get slip with $30 duties on filters worth $59? I though I was ordering from Aquasana Canada? So I called them up to.see what they could do since i wasn't aware of duties from Canada, the rep said they come from USA!! You think they would advise you that duties are applicable!! She said if you refuse shipping there a 25% restocking fee!! I asked if there some sort.of discount she can apply and she said no!! Oh well thats the last Aquasana will see from me! Oh and they say I was prompted to check duties may apply, balony!!! I was on CANADIAN SITE!! funny how after this incident aquasana.ca is up forsale and no longer available!!! Totally despicable!! Btw still waiting for my refund over 2 weeks, I guess i have to get credit card company involved!! Total fraud!

the filter was installed in a home during the purchase& sales negotiations. the water test after installation showed lead and arsenic in the water. these filters don't prevent lead or arsenic. the buyer and i returned the system. we were told we would recieve a full refund. we have a confirmation# in an email that the return was processed. we did not recieve our $2,445 dollars. we have been calling for months and the customer service Melissa, Aliyah, sales rep Dolly Rodela have all been lying to us saying the case is opened for investigation, saying the check is in the mail, saying whatever they can to stall for another 10 business days before we call back to hear a new story. they are not Better Business Accredited so you can't even submit an official complaint anywhere if they decide to screw you over. the return has been 3 months late. they even lied about when they sent the confirmation email! i'm telling them i'm looking at the email right now you're 4 weeks off. and they just smuggly continue lying. 100% do not purchase from this scam

I am batting two for two, first, Nine Line Apparel and now Aquasana. I have been a customer of Aquasana for over ten years. It seems that they have been taken over by A.O.Smith and Aquasana has gone from bad to miserable. I am a "water for life" customer with a guaranteed price and benefits that have since changed and not for the better. There is a price increase, benefits have changed, product supply is no longer the same, and now we need to pay for shipping for replacement parts. Returns are at the customer's expense and Aquasana has a 25% restocking fee. I strongly suggest that you DO NOT PURCHASE ANYTHING FROM AQUASANA!

We have an older reverse osmosis water filter. It has been awful from the get go. Arrived with broken and missing parts took weeks to get replacements. At fist company denied we had bought the filter from them! Since then it has caused 3 floods in our kitchen while changing filters. Now we seem to have another defective part which means we can't turn on the water in the kitchen. They are saying it will take up to 8 business days to get a replacement. Product and customer service are both awful. Not worth the money or trouble.

I ordered a RO system at 10pm, tried to cancel at 9am the next morning and couldn't- was told it already shipped. LIES! I had to pay for return shipping. It has been 13 days and no refund. I tried to leave a review on their website and they removed it. Don't buy from them!