AquasanaReviews of aquasana.com

Last April I purchased $250 worth of products from Aquasana. Within the first six months of owning these products the quality declined tremendously to the point where they were unusable. The water pitcher filter I bought leaks out almost half of the entirety of the contents during the filtration and the shower filters with handheld wands don’t offer anything more than a single line of water dumping out onto the top of your head. Upon emailing for help the first time when I changed out the initial filter the pitcher came with (light remained red even after the new filter was installed) I was given halfassed directions that told me to unplug the machine and to turn it on without telling me to plug it in and for me to remove the lid and no instructions to place the lid back so that resulted in the entirety of the contents of the pitcher to spill out over my entire counter. Therefore, when the problems only worsened and the products became unsatisfactory, I reached out for a refund rather than a resolution as I spent way too much money on three products for them to be functioning this poorly. What was Aquasanas response? They told me they offer full or partial refunds for the first 90 days and that I was no longer eligible. Makes perfect sense since they know they’re selling sh!t products. So, I posted reviews everywhere I could and a video to YouTube showing people how awful their products are and sure enough the next day I was emailed and assured I would receive a full refund for the initial purchase of the products. The email stated it would take 10-12 days. Yesterday on day 11 I emailed and requested an update as to where my refund was at. They ignored me. I emailed again today. They ignored me. I have looked up other peoples reviews and it seems extremely clear to me that this company that has supposedly been in service for 20+ years is selling sh!t products at prices they know they’re not worth and lying about giving refunds.

DO NOT USE THIS COMPANY. WE HAVE JUST WASTED £1500 ON THEIR EQUIPMENT AND IT DOES NOT WORK AND THEY ARE NOT INTERESTED IN YOU AFTER YOU HAVE PAID. SAVE YOURSELF ALL THE TIME, COST AND FRUSTRATION. THEY ARE THE MOST TERRIBLE COMPANY I HAVE EVER COME ACROSS.

I just installed their undersink filter, having tested our incoming water and in the process of fitting a water softener. I first tasted and immediately spat it out, as it tasted wrong, then tested the water, with the same tests I used on our incoming water - the filter added over 500mg/litre of LEAD!!!! While softening the water, removing all calcium and changing the PH level from acidic to high alkaline. I tested our incoming water twice more - no lead! I have contacted the HSE, as I called Aquasana and the woman on the end of the phone, was more concerned with finding my order number than listening to me.

If I could give it zero stars I would. Trust me, DO NOT BUY ANY SYSTEM FROM AQUASANA. They don’t send you all the fittings you need. (They happen to be important like pex tubing and connections fittings for UV light). With these fittings, my plumber says he can’t install. After calling Aquasana, they told me that is sates in the owners manual that it might not come with all fittings. I’m not a person that reads the whole manual online before buying a product. I just trust that the description and photos that are punished by the company are true and not misleading. This is definitely meant to mislead because it’s very easy to add a big disclaimer right beside the picture. To make it worse, they don’t even make the parts, so they couldn’t send it to me. I’m writing to the BBB next. Save yourself time and buy yourself a filter system from a company that isn’t deceptive.

Ordered the h20 whole home system plus uv light system. Order shipped on time but ALL INSTALLATION FITTINGS were not included. Out $150 for installation service fee since installation could not be done without missing parts. 4 phone calls / 3 emails finally aquasana responded. Parts sent. Installer reschedule, came and found not all the fittings were sent. Another $150 service charge. Called aquasana again 1 hr on hold. Aquasana does not have basic checklist to ensure all parts sent. Something seriously wrong with the mgt of this company Beware before ordering you may not get what you ordered. Update: File a complaint with the Federal Trade Commission. alleged violation of the Consumer Review Fairness Act. I belief Aquasana by claiming 15,000 positive reviews is misleading consumers. Maybe time for a class action lawsuit?

Purchased the Aquasana Whole House Water system( Rhino 500,000 gal Well Water System ) in Sept 2019 . Had it installed by a professional company in Oct 2019. I included the salt free water softener unit . The entire system is a total waste of Time & Money . The water softener is nothing more then false marketing. It will never, ever soften any water. Aquasana told me that when I called to find out why the water leaves stains on everything, the shower, sinks, toilets, cars and glassware. The rest of the system does not do anything for rust in the water and will not remove sulfur or the odor associated with it (rotten egg smell). When I called to find out what can be done about all of these problems, I was told they don't have a product that would address any of my issues. That's not the sales pitch I was handed when I was shopping for a system!

I bought the small under counter 2-filter system for my kitchen and refrigerator ice-maker. Price was reasonable, and hardware and filters were Easy to install, but water has an “oil” or industrial taste that we will not be using for our refrigerator ice maker or daily drinking water. My tap water tastes better than the filtered water. We also bought two extra replacement filters with the initial order, so we plan to install them and throw out the original ones that came with the original hardware, even though we have only had the system installed for two weeks. Their customer service people seem nice enough to talk to, but they seem frustrated too; and if the extra set of filters that we bought at the same time when we bought the original system do not provide a substantial improvement in taste quality we will simply throw out the entire system and “chaulk it up to a bad purchase” and buy a different system elsewhere. We have talked to their customer service several times and do not have any confidence that they’ll be able to do anything to remedy the situation since we have already used the system for two weeks....Also, low flow is a problem too. We may still be able to get a credit card refund through our credit card company if we complain a lot, and return the system at our cost to Aquasana, but, after already having spent several total hours on-line and waiting a long time on their phone lines for an available customer service person, my feeling is Life is too short to waste much more time with this company either by phone or by e-mail. Live and learn.....☹️

This used to be a decent company with decent products. Not sure what happened but they totally suck now. I don’t recommend buying any of their products. I have a regular water filter replacement set up with them. But the last one was charged to my credit card but never sent. They claim it was lost in the mail but twice now? They haven’t provided tracking that proves they ever sent it. I think that might be mail fraud. BBB has lots of complaints without responses from them. Guess my next stop is to file a complaint with my bank, and maybe authorities who deal with mail fraud. Save yourself a headache and avoid this company.