AquasanaReviews of aquasana.com

This company is one of the most poorly run companies around. We have had our system for about 4 years and it has been a problem off and on in those 4 years. their water for life cost a ton of money and if your house is 2200 square feet or more , the system needs frequent filter change; it is difficult to get adequate water in your house for sinks and system can not handle the muti pressure issues at the same time. The people at customer service are nice enough but do not follow through with what they say they will do; good luck in getting your invoices once they charge your credit card. So beware in any purchase of such a system. The idea of clean and purified water is what we all want; if you have a good company to work with you on that goal. It is not Aquasana!!

OMG... do not waste your time nor your money. This is the biggest scam you can ever come across. This is a money pit as well. The quality is the worse. I have had this system for two years now and I do not want the same thing that happened to me to happen to anyone else. Do not fall for the crap 60% sale they do. It is all BS. You will absolutely learn to hate everything about this water system. It is a freaking nightmare in every sense of the way.

Beware of CleanH2o. It’s operated by the salesman selling the filter to you. He has created an alias to conceal the facts. Proceed with caution as he is not a plumber and claims to have been in property maintenance. Which is extremely misleading as I know it to be a fact he was picking up trash for apartments. His plumber will be found on Craigslist Aqua sana is full of deceit

I'll be as fair as I can... The most unprofessional customer support I have ever received is from Aquasana.

In my Opinion: We spent several thousand dollars buying Aquasana Equipment because they told us they could take care of the Lime (calcium) build up in 2016. We trusted them, I complained that it wasn't working and it didn't remove the lime etc. Now it's 10/18/2022, I'm DONE with them, I just spent $2400 to replace our Electric 80 Gal Hot Water Heater FULL of Calcium, NO MORE NO MORE wasting my money. I am going back to a water Softener that will do the job. I want my MONEY BACK you lied to us over and over and treated us very rudely.

I bought an Aquasana 5300 under sink and did not have as much water flow as advertised. I bought replacement filters and only got a dribble of flow. Called customer service and was told that they had a shipment of filters that were a little short and I needed to put a quarter under the filter. I got a fair flow but what’s wrong with this picture? I bought another set of replacements and the same story. I’m done with this company.

Once you buy the filtration unit, they claim to have a great “SITEWIDE” sale on their filters (like, why would you buy another filter system when you have just bought one!) The replacement filters are NEVER INCLUDED in the ‘SITEWIDE SALE’ and they’re very expensive!!!!!

I purchased their over the counter pitcher filtration system for $150 (sale price) with "lifetime water" subscription for filters. The filters cost $50 for 2 of them and we asked that they be shipped every 6 months. They were shipped approx. every 2 months and of course charged to my credit card. I tried to solve this problem but after several calls, just stopped the subscription completely, which they told me would have "repercussions". meanwhile, I had about 8 filters stockpiled, and they last about 6-8 weeks since it's just 2 of us using the water. Each filter has 2 rubber ring gaskets about the size of a penny. The pitcher is notorious for large seepage, and those gaskets are key to this. Recently I opened a new filter from its plastic to find the gasket overstretched and clearly defective. Customer service was exceptionally rude saying that had i not cancelled my subscription, they'd replace the filter for free, but since I did, they'd send me the gasket for postage of about $6.00. For a plastic ring. Which arrived and was the wrong product! (a gasket that was approx. 4") They also invited me to buy their new $200 pitcher, because the one I had was being discontinued due to the design flaws, but no discount offered (again, because I cancelled their "water for life" subscription. I strongly recommend that you avoid this company. Read the other reviews.... they are dishonest and difficult.