AquasanaReviews of aquasana.com

I purchased this RO system and they did not tell me that I would have to buy filters and such twice a year. It will take a lot of bottle water to equal the $140 a year in addition to the purchase price and plumbers needed to make some of the replacements. It was over 4 years before I was told about the remineralizer and membrane that should be replaced once a year! Often the filter leaks so they told me to put a penny in the bottom (poor quality control). The faucet leaked and they send me a new one (free - HAHA) - had to have a plumber come out twice because they sent the wrong one. Every time this things needs something done, I have to have a plumber come out. It was one of the worst purchases and I have every made. If I could give them zero stars, I would. And now they say I should the disinfect the tank every time I change the membrane filters. Not one piece of their literature says that is needed/requirement including the owners manual and instructions for replacing the membrane.

I called for another aquasauna system.. large capacity for well. The agent said they don't make the system size that had been purchased prior many times as I am a plumbing and hvac contractor. I conceded to the info they said was true regarding system size. I next asked for a po.. purchase order to be listed on the packaging as our company gets multiple packages to our facility every day. The agent then said there was no way in doing so. I stressed that I cannot have an order in without a purchase order. She became a bit rude regarding and I then asked to be connected to a supervisor that may be able to help me further. She then noted with degrading and rude tone that there were 0 supervisors or quality control specialists above here and refused. I then again conceeded to her rude responses and said that I really just wanted the system and that her service would not have me coming back in the future.. (again I have purchased many systems in the past for my customers)... she then stated, THEN DONT BUY A SYSTEM FROM US (VERY LOUDLY) and hung up on me. Due to this I will neither purchase, service, install, nor recommend aquasauna ever again. I urge others to avoid this company and either choose a brand like Halo, Pelican etc. I am floored by not the words spoken but to be yelled at then hung up on.. I think I deserve an apology but likely won't change my stance on this decision. Aquasauna just lost a company rep. in a booming area ready for dozens of installs a year..

AQ-5300.55 Terrible installation experience caused by a faulty stage 1 filter. Symptom was zero water flow. After fully installing the filter, I had to disasemble each plumbing connection to identify a fault in the filter. There was no troubleshooting guide in the installation manual. Aquasana telephone support was closed at 4PM Pacific time so I could not contact them until a day later. The next day the support person walked me through a diagnostic procedure. I was told to place a "quarter" inside, on the bottom of the #1 prefilter. Then reinstall the filter. This "fixed" the issue. The agent told me the prefilter was defective and they would send me a new one. I was told they would need 3 to 5 business days to ship it out and them 7 business days for it to get here. A 2 week wait for them to get me a fix. Aquasana, apparently, places no priority on getting a replacement part to its customers. It takes its own sweet time. Also, based on the agent's total familiarity with the issue, Aquasana is very aware of the defect, yet it makes no effort to fix the issue in its sales chain, nor to warn customers, nor to include any kind of online installation assistance. Terrible product quality issue. Terrible precustomer and new customer support. Terrible priority given to getting a fix out to customers in a timely manner. Also, the owner's / installation manual completely omits any reference to the battery.

I bought my under sink unit from a Canadian website which never mentioned anything about prices being in usd or products being shipped from the USA. Now my filters must be shipped from Texas to Canada and the brokerage doubles the price. Do not buy this product unless you're in the USA. You're price will double at a minimum if you do. You also will not be able to buy the filters at any stores. Huge disappointment 😞

Do not use this company. After four years the filter fell apart. Flooded my basement. Took four months and stress from the company to replace it. Had to send back the unit for testing. They sent a replacement and it was leaking immediately. Buyer beware

On the surface, this looks (and likely is) a good product, but I have been trying to get replacement filters for 4-6 months with no success, being told time and again that there are "problems with shipments". If I cannot use the device, what's the point in it? Aquasana UK service has been appalling.

Like they say in court. This is truth and whole truth so help me.... I ordered a "Replacement" 300000 gallon filter. After i removed the old system to install the new, the connectors from my current unit do not fit new one. The inept sales woman did not ask how old my unit was , or suggest I needed new connectors, or send new connectors. Just a stupid woman order taker. After I call customer service- Ruben tells me he will EXPEDITE the order for the parts. I asked Ruben what does EXPEDITE mean, and before he would answer, transfers me to the sales so I can talk to the supervisor of the INEPT order taker. Instead I am put into a recorded survey. WHAT A JOKE. What does EXPEDITE mean? In the email it says UPS GROUND. 3-6 days. This is how Ruben takes care of a customer for their screwup. Ruben was told the old system was leaking, I pulled it out to replace with new, yet his help was terrible and didnt care. Luckily I was smart enough not to give old filter to garbagemen passing the house.... just in case. I had to call back to get the part 2 day shipping (not 1) , and "maybe" it will be shipped today. What a terrible, mooch company to deal with.

Sales Woman named Lulu was extremely Rude and didn’t even ask what I wanted cut me off mid sentence. She also didn’t really help me when all I was trying to do is buy the product. When sales people don’t do a good job it’s a clear reflection of there company