AquasanaReviews of aquasana.com

I was interested but upon reading these reviews it is not going to happen. A few years ago I used Zero water product - it caused me to become dehydrated. I was extremely ill and had it not been for the nurses that questioned me I would have eventually just expired. I thought I was doing a good thing. I am 70 and all the bottles of water became plain silly. I am on a community well in an RV park. I'll stick with diligently making our local water company do their jobs. Our problem is the pistachio farmer here and some arsenic.

I paid USD$69,99 for a shower filter on February 22 and paid CAD$22.15 for taxes and duties at time of delivery on March 15. I did try to post this comment on their website, but they replied "Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!"

I called today after having a problem with my shower filter for the fifth time. This is the second time the filter cracked on the bottom of the filter and sprayed water all over. I have had previous problems with parts cracking and spraying water all over. I have had issues with the shower head clogging up with carbon as well, there has always been carbon coming out of the shower head for all the years we have used them. I was told when I signed up for the water for life program it was a no questions asked policy to warranty the products and in the past it was. Now they want me to send them pictures and along with having to pay shipping for replacement products to replace faulty products it has just become to much of a waste of my time and money. I have been a customer for quite a few years and it seems lately the quality has really gone down hill. I will buy from another company that hopefully can sell me quality products that actually work!

I purchased a whole house water system and it worked great for a while. I replaced the post system filter again and it had black particles in it and the water was murkey. I contacted customer service, few days later they responded. Asked me to send them pictures. I did. Didn't hear anything so I reached out again and received a ridiculous run around email. It's supposed to have a 5 year warranty and I'm probably half way there. Terrible customer service. Don't buy aqua sana.

When I purchased the cartridges for the third and forth times, the output water became very small, so it made me thinking should I keep buying the cartridges every month. Very disappointed. I’m thinking to change other water filter.

Terrible company. They will be quick to take your call to purchase their product because they want money. Once you're their customer they're difficult tor reach. When you want to cancel your water filter subscription they conveniently make it so you have to call them and can't edit the subscription online. If that's not lame enough for their customer they WILL NOT give you a free return shipping label. You have to pay out of pocket for shipping to get your refund.

I've encountered exceptionally poor customer service with Aquasana Europe. Unlike anything I've experienced in my business dealings before. I purchased a filter that was the wrong size and, upon realizing the mistake, I returned it at my own expense, hoping to exchange it for the correct size. However, I was informed that exchanges aren't offered; instead, I would need to place a new order and pay for shipping once again. This policy essentially forces customers to pay twice for shipping, once for the return and once for the new order, which seems unfair. When I discussed this issue with the sales manager, Sarah, I was met with a surprisingly aggressive and hostile demeanor, far removed from the professional customer service I expected. The lack of a formal complaint process and the inability to contact a supervisory department for customer support and sales are glaring issues. It appears there's a complete absence of courtesy and proper manners within this company's customer service framework.

Wow. I called up Aquasana Europe to purchase the Rhino system but wanted to get more details on the product and get more information on top of what I had seen online. Unfortunately I spoke to two people who give me conflicting information, struggled to answer legitimate questions and concerns directly and spent their time arguing with me when I pointed these out and who were generally rude and dismissive. After this experience confidence in the quality of service they would provide so I didn't buy the product as a result.