AquariumPlants.comReviews of aquariumplants.com

Responsive and helpful. Healthy plants and livestock, options for hot weather.

Plants came in amazing condition. Put them in the tank that night, they are doing good.

They actually shipped the wrong items, but someone called and shipped the right product out very quickly. I was pleasantly surprised!

I was misinformed by their website about specific trees I thought I was buying and when I enformed them and requested my money back I got 4.99 instead of my full refund 26.57 if I was correctly informed I wouldn't have spent any money on bushes and aquatic plants and 14.99 shipping on plants I didn't want in the first place when I thought I was buying a small tree like in their picture as well as their own description. I requested a full refund.

They made a shipping mistake – I paid for 2nd day air and they shipped via USPS priority mail, which delayed delivery. But please, read on … The plants arrived late and were melted, they failed to communicate when I asked for replacements. I text, emailed, and called and although they promised to ‘take care of it’ they went silent. When I finally talked with the 'owner' on the phone he was very angry, highly unprofessional, and the most amazing part – was mad at me. He even went as far as to call me a "****ing Democrat," which I’m not and really don’t know what that has to do with anything. After calling me a vulgar name, he hung up on me. Wow!! I have bought over $2,000 worth of merchandise from AquariumPlants.com but would never spend another dime and would highly recommend that anyone who reads this review and is contemplating doing business with them reconsider. There are several other reputable online plant retailers. I hope my account of the 'true' nature of who you are dealing with will prevent you from experiencing the same horrific customer service that I received. Mistakes / delays happen … all they had to do was replace the plants. Instead, they chose to avoid the situation and then lash out when finally confronted – extremely disappointed!

Plants arrived in great shape considering I ordered in winter. One plant was missing from the order, which is understandable because I ordered the same plant but 2 of the potted and one unpotted, making it unintentionally confusing. They rectified it. I haven’t experienced any melting, ludwigia is doing especially well.

Careful shipping, healthy, well rooted plants. Great communication. Website is easy to use and prices are great!

I have not got the product it takes way to long