AqaraReviews of aqara.com

Nachdem ich drei Kameras und den Hub installiert habe war alles für ca. 1 Jahr zufriedenstellend. Dann hat Aqara anscheinend das Geschäftsmodell gewechselt und versucht dem Kunden das Abo KI basierte Erkennungssystem aufzuzwingen. Ohne die monatliche Erpressungsrate erkennen die Kameras plötzlich alles was sich bewegt als Person und minütlich wird benachrichtigt. Das hat vor dem update einwandfrei funktioniert. Die einzige Möglichkeit sich dem dauergebimmel zu entziehen ist die Erkennung abzuschalten. Das macht natürlich bei einem Überwachungssystem überhaupt keinen Sinn. Ich kann nur jedem von Aqara abraten, der Hersteller versucht mit Gewalt die Kunden über den Tisch zu ziehen. Wandert in den Müll, schade ums Geld.

The latest software update, to their home app, removes features that were once free of charge and now requires you to take out a £100-a-year subscription to use them. It should be illegal for companies to remove functionality that was there when you purchased the product. In this case, they have removed the option to record time-lapse video using their security cameras without a subscription to their cloud service.

Bought an Aqara U100 that was used. I didn’t realize in order to reset the device you need to have the admin code, which I was unable to obtain. I contacted support and they told me there is no alternative method of resetting this lock without that original code. So this device is useless. Such a stupid idea to only allow a reset by relying so heavily on one code. Honestly, I think it’s to push people to buy new for profit over “security” concern. Terrible product and wouldn’t waste money on any of their products.

I bought a G410 doorbell and hub - infuriating to set up. User manual is useless if the devices does not automatically connect. The user videos (from Aqara) do not help with fault finding or pairing issues. Fundamental terms such as 'Board' and 'Card' are not explained. They are just thrown at you without you even knowing if you need to use them.

I installed a door lock A100, 8 months ago. The lock was not working so I tried to reset it. But it is asking me my password that is not accepted. No way to reset. Aqara would not take the product back. No warranty! And you will be locked out of you house. Don't forget you security code also. No way to reset without a code! Confirmed by Aqara customer service.

I bought a G410 doorbell back in mid December. It is now the second week in January and it’s sitting on my coffee table. The unit just up and died two days ago. I got zero support from aqara. I will never buy one of their products again. I suggest you don’t either

Commande d’1 sonnette connectée et de 2 caméras de la marque AQARA via la plateforme SHOPIFY pour un montant de 432,28 € le 30/12/2025. Message reçu sur le site de SHOPIFY le 02/01/2026 m’indiquant que la commande a été livrée. Mais je n’ai aboutement rien reçu. Aucun livreur n’est passé, rien dans ma boite aux lettres et pas d’appels téléphonique non plus. J’ai remonté l’information en demandant une preuve de livraison (signature ou photo du colis dans ma boite), je n’ai eu aucune réponse. J’ai contacté AQARA qui n’a jamais répondu !

Aqara G4 video deurbel gedurende pakweg 2 jaar gebruikt. Inferieure rommel. Het is niet al te duur, maar inmiddels is ook wel duidelijk waarom. Nooit fatsoenlijk gefunctioneerd.