Appliances of AmericaReviews of appliancesofamerica.com

I wanted to take a minute and let you know that I had a wonderful experience with Billy S and thank him for all of his help today. I cannot tell you what a pleasure it was finding someone in a company to assist me with purchase of the microwave and oven. I have had a difficult time locating the correct size appliances for our home. I will highly recommend you in the future to any friends and family and we have become a future customer as well.

**EDIT** We bought a range and oven/microwave combo last summer from Appliances of America, really great experience and pricing. Bought a refrigerator in early September as well, my credit card charged early October which was odd, it's now Nov 30 and still have not received it. Couldn't get Billy or anyone to answer the phone or respond until I emailed him directly mid Nov, notifying him I planned on disputing the charge because I never received my refrigerator. Got a call that day from him assuring our unit would arrive within 2 weeks, still have not received it after that 2 week promise with initial purchase 11 weeks ago. Just got a call saying my appliance will arrive Dec 11?!? Too bad, no way I'm waiting any longer. On what planet is it ok for a customer to make a purchase and have to wait 13 weeks to receive it? What was a 5* experience is now a 1* experience because I feel scammed and frustrated during the holidays. ORIGINAL POST: My wife found Appliances of America while doing some comparison shopping for a range and a separate oven+microwave combo. The price for these 2 appliances is the largest single transaction I've ever done with the exception of a home or automobile, so I had some serious reservations on buying online. If I'm going to spend this kind of money, I want a store I can walk in to and handle business face to face. So I called sales and got connected with Billy - I told him I was going to buy some expensive appliances and if I had buyer's remorse the next day I was giving him heads up I may cancel. His response, "the best way to combat that is for you to never have it, so what can I do to help?" Not a sales pitch, not sleezy or slick, just honest and helping me feel comfortable that spending this much money with them would be like buying some shoes online. No big deal, it's just moving the decimal place to the right a couple of times... But in the end I was more than satisfied, I was comfortable. The prices were better than the local store by about $1,000 too and the shipping was free, he even threw in an old promotion that will help me buy my wife dinner. Which is good because she's got a lot of dinners to cook to work off this purchase! And he was able to get the warranty coverage extended to 2 years from 1 year from the manufacturer, which being a couple of states away was also a great relief. My advice: do your homework, compare, shop, and look seriously at Appliances of America. Great selection, prices, and staff to help a cautious buyer feel comfortable making a huge decision.

Our previous fridge succumbed to an unfixable problem after only a year of service. Luckily for us we had the 5 year extended warranty on it that provided us with a replacement unit. In searching for a suitable stead, I came across Appliances of America on the web. Purchasing from them would save me over 30% of what I would pay at my local big box store. Being skeptical, I placed a call to get a first hand feel for the company behind the Internet ad. After conversing with Billy for over twenty minutes, I placed my order. Going into this process I knew the time frame for delivery would be longer than said big box store, but knew the great savings justified the wait. The ultimate delivery date did get pushed back almost two weeks due to a dock workers strike. This was obviously out of the hands of Appliances of America, but frustrating none the less. Billy contacted me to inform me of the delay and offered either a discount on my next purchase or a warranty extension on the main components of the refrigerator ( which is what I chose ). When time came that I should be hearing from the local delivery company and didn't, a call back to Billy got things on the right track and delivery was made on date expected. The two gentlemen from AM Home Delivery that swapped out my old unit for the new one were very courteous and worked swiftly. I did find slight damage on the unit after the delivery was complete and put a call back into Billy to resolve it. My next major appliance purchase will definitely be made at Appliances of America. I have already recommended two of my friends to purchase from them also. Update: I just received an email from Billy informing me that the slight damage issue I have on my fridge will be resolved by having the pieces replaced. Getting this issue resolved with absolutely no hassle on my part makes me an even more staunch supporter of AOA. Secondary Update: When informed that I would receive my replacement parts for the damages on the fridge, my expected delivery was not until the end of June - which I was perfectly fine with. Just under a week later, on June 3, a package arrives with my parts. That made an already satisfied customer even more elated. Thank You Billy and AOA.

Hello, Wanted to express my sincere gratitude and send a Bravo Zulu to Billy Jackson at Appliances of America. I'm a first time customer to your company and from the beginning Billy treated me like Royalty with the upmost respect and honesty of the product I evenly purchased. Billy is my "hero" giving me peace of mind that my purchase was from a reliable company. Because of Billy's excellent customer service, I'm a believer and will be a loyal customer. I highly recommend Appliances of America to my family and friends I have no doubt that I made the right decision when purchasing from Appliances of America. Bravo Zulu to Billy Jackson in making a difference Billy, Your a prime example of a "top notch" employee, far and few exist like you. Thank you! Nancy Rodriguez

Very good prices and selection, would buy from again. Thank you.

This guy was very friendly, it s seemed like he knew what I needed before he answered my call. Spoke every step of every question. Even pronounced my name correctly, that's not easy to do! Great guy.

We have been without a refrigerator for almost a month. We've been looking around for a specific model, and they're all out of stock in local stores. Not only that, but they had the model we wanted on sale. Thank you to Billy for being great on the phone and helping us find and get what we need! Time to get our lives back on track.

The salesman Billy was extremely helpful and funny. Made my buying experience a pleasure (which is rare for me!). Appliances of America had the product I was looking (Weber Genesis EP-310 Gas Grill - Natural Gas - Black) for at a really good price & purchase was hassle free. It just doesn't get any better than that. Now looking forward to receiving it.