LG Appliance repairReviews of appliancerepairdenver.us

My LG French door cabinet depth refrigerator was less than 5 years old when the compressor failed. This is Not why I am giving only 1 star. The customer service experience was the worst customer service experience I have ever had and I’m 67 years old. The texting system is inflexible, the technician scratched my floor and broke the leveling foot of the unit, the reimbursement for lost food was promised and required several attempts to receive. It did not matter if I spoke to a rep or used the automated text, I was given the run around. I’m now trying to get service again and it has begun to become another bad experience. Why I purchased 5 LG appliances for my new kitchen is beyond me. I did call to make sure I could get service in Cincinnati, Ohio before buying them. If you are thinking about buying new appliances don’t buy LG, the very poor service takes all the joy away from these attractive but almost unserviceable units.

this is the worst com. I have ever dealt with my fridge broke after 11/2 years so much for buying a 1500$ fridge I called they said they would cover it when the repair man showed up he said I needed to pay for it because I did not have a repair number so when I got the number he said I needed to get the money back from lg because I did not have it when he came out so I called lg after about 15 calls I received 1 check I thought it was for the service call because I was to get a check for food lost also but I was happy because it looked like I was getting some wear now wrong called about the food lost check after 3 calls a man answered that check was for food lost the service call had been approved an he could give me more for food because I had put in for 300$ an only got 150$ lost much more then that because we herd a bang looked but could not find what happened it was late so no one used the fridge so it was off all night till noon the next day after about another 5 calls a man said he was a supervisor I needed to send a service paper I did that called back after a couple of days he said I would be getting a check by the end of the week or the beginning of the next week called today was told it would take 6to7 weeks not only that when I was waiting on line I was listening to 2men arguing in a foreign language I heard a few swear words never buy lg if your smart

Would give zero or below if possible. Original LG fridge was so bad Sears replaced completely after years of multiple service calls per year. Have had LG replacement for less than 5 years and it had never been reliable. I was resigned to never having in-door water and ice, but then freezer and fridge quit working at the end of Sept 2021, with $2000 worth of my husbands insulin being stored in it. Multiple calls, us ordering the parts and having them shipped to our house so we were sure they’d be ready for the technician has left us with a tentative repair date of DECEMBER 14!! Completely unacceptable. Never buy LG or any appliance that A&E services.

Do not buy LG. The warranty is serviced by A+E. Read worst views online! Waited 2 months for appt. no show! Service center said “Truck broke down”. Read hundreds of reviews on consumeraffairs.com giving the same excuse. Do Not Buy LG,

Life is NOT Good We purchased an LG French door model refrigerator in June 2018. On 18 August 2021, the refrigerator stopped working. We contacted LG who put us in contact with A&E Factory Services. For the first appointment on Saturday, 21 August 2021, A&E was 'no call, no show'. We called several times afterwards and finally talked with someone who told us that was just a "preliminary appointment" and not a "confirmed appointment" - even though we received phone confirmation and email confirmation stating this date and time were confirmed. We had to wait until Monday to speak with someone. On Monday, they apologized and rescheduled the appointment for 26 August 2021. A technician came out and changed the compressor. The unit still did not work. He said he had to order a condenser and it would take 5 days. He came back on 1 September 2021 with the condenser. The unit STIL did not work. He wrote it up as 'can not be repaired; needs to be replaced'. However, A&E said they wanted to send yet ANOTHER technician. We said we did not understand why another technician needed to come out but they assured us that was their protocol. They set up an appointment for Saturday, 4 September 2021. Another 'no call, no show' for the appointed time (8a-12p). We called when they did not arrive and were told to wait until 5p. Again - no one showed and we did not receive a phone call. On Monday, 6 September 2021, we contacted A&E customer service. The representative was RUDE AND DISRESPECTFUL! She told us that the repair person was sick and they were looking for someone else. We asked why no one called to let us know. She did not have an answer. We asked for our next steps. She got belligerent and then HUNG UP THE PHONE! We called A&E and were told told we had to wait ONE MONTH for another appointment! It has been almost THREE WEEKS and we still do not have a refrigerator! We are now trying to work with LG and they keep referring us to A&E - even though the repair person changed two parts and deemed it irreparable!!! We have done our due diligence to work with both companies but keep getting the raw end of the deal. We lost hundreds of dollars in groceries, in addition to hundreds of dollars we have had to spend to purchase food on a daily basis for four people over the past few weeks. We are frustrated and quite disappointed in this process, and especially the lack of customer service and inconsiderate responses that we have received.

When we built a new house in 2017 we chose an LG refrigerator. Big mistake. In the first year it broke down (bad control board) Now three years later it quit again (bad compressor this time). These things are junk, don't buy one!

Caution: If you purchase an LG product from a store- such as Costco-my item was a refrigerator, your warranty is void if it is not professionally delivered or installed. Spent 5 weeks trying to get a defective door replaced only to receive a email from executive services: requires that the unit be delivered and professionally installed at the time of delivery. Due to you picking your unit up from the dealer we will not be able to process your door damage claim. Please call customer support for further assistance at 800-243-0000. And when you call that number, you are connected to nice people in the Philippines... but they can do nothing to resolve or help with the issue.

Stay away from LG. I shifted to LG when Samsung started to go downhill . Samsung use to be one of the best. unfortunately I've had a couple repairs on an LG refrigerator cooling system for a fridge purchased in 2019 and then I found out today there's a major class action lawsuit in 2020 against LG and like 20 of the refrigerator models. What bothers me is retail stores continue to these models that are major recalls or problems I remember reading that JD power has good reviews on LG appliances but now I can't even trust JD power. I guess it's back to GE or Whirlpool for me. I'm glad I didn't pull the trigger on the LG television (also known to have many problems). I bought a Sony instead and for 4 years it's been great. I'm staying away from anything made in China or Korea