LG Appliance repairReviews of appliancerepairdenver.us

DO NOT BUY FROM THIS COMPANY!!!!! I bought a brand new LG kitchen suite from Home Depot. Within less than 3 days our refrigerator went out and we lost every bit of our food in the fridge and freezer. Called Home Depot who transferred us to LG. They said there was nothing they could do. It was a BRAND NEW refrigerator!!! They sent me to the parts department to have someone come repair it. An entire week later the person came, and said it was the compressor, and that this happens all the time with LG refrigerators. They said that I should get a replacement or my money back. They also said they wouldn’t be able to get the part for at least another week!! I called LG was on the phone for well over 2 hours with a representative that was trying to get through to the parts department and couldn’t because they kept hanging up on her. She then gave me the number to call.. which I did and spoke with the manager named Christopher, he said there was nothing he could do and that I would just have to wait???? Then he said he was transferring me to someone that could help, but just hung up on me. Now they are saying they don’t even have an appointment in the system set up for the repair???? My family has already gone 10 days without a refrigerator. This is the most unprofessional company I’ve ever dealt with. Please save yourself some time and don’t buy their products!!!!

I am giving this a 2 star review based on my call center experience alone. I have yet to have a scheduled repair. I called the 800 number for 2 weeks before ever talking to a person was immediately hung up in , when finally reaching a person their english was so broken we struggled with communication. She took all my information and advised she would call me back in an hour ..the call felt abruptly ending. I waited 5 hours and returned the call while the new agent was a little more versed with the English language it was still. Broken and I had to repeatedly myself . She noted that my account was created but only with my phone number I had to provide all details over ! She noted that someone would reach me to schedule an appt. and hung up. Like I wasn't even sure if the call had ended. Not a thank you or do I have additional concerns , no bye have a nice day, nothing . Like wow $2200 on a refrigerator and you all cant even extend decent customer service. Not 1 but 2 agents in the same manner, someone needs to work on the SOPs of customer service. I now know after this experience I will not be purchasing any further LG appliance items , which is a shame considering I am remodeling my kitchen with new appliances.

fine good job

Why is it bad? Because they kept me waiting for a couple of hours to repair my washing machine. They came, with not a friendly face came and repair like he wasn't meant to be in that position as a technician. They asked me for toolbox? Was he supposed to bring his own? Like what? You're come without preparation. Sucks

I bought an extended warranty and when the LG repair appliance person came, he was rude, kicked my laundry room door, AND did not repair anything. And on top of that, the technician was upset with me because I DID NOT ORDER THE MISSING PARTS, haww?!!! Isn't that his job? LG had me waiting 3 times on scheduled appointments. No one came, no one called, they wasted my time 4 hours each time, waiting for someone who never came. It took a couple of hours each time setting up the repair appointment. Finally, I had to pay for my own repair, and what I paid for the extended warranty was not refunded. !!!! I will never in my life buy an LG product.