LG Appliance repairReviews of appliancerepairdenver.us

Dylan was scheduled to stop by tomorrow, but because he was in the area and ahead of schedule he called to see if we were available - you bet we were! He had the troubleshooting done quickly, explained the issue and estimated repair time. Dylan got our refrigerator working again. He's outstanding!

Worst experience and customer service I’ve ever had. After a month of wrong parts and multiple reschedules I will no longer purchase LG appliances after this. And I will NEVER recommended LG products.

I used Cool Appliance Repair to fix my washer-dryer. They were totally incompetent. The repairman Rashad came out and said he need to replace two parts. He told me it would cost me $435. He gave me a time to comeback and fix the machine. He did not show up and I called and was told he was waiting on the part. He rescheduled and failed to show up and did not call or email tha he would not show. I was told it was too late to come fix it but he would come at 8:00 AM. He did not show up. He showed up at 2:00 pm. He fixed the machine and then overcharged me for the repair. He was rude and nasty and said he was going to call the police on me and that he would return and remove the repair. He cursed at me and I told if he came back to my house I wold have h ave him arrested. I would never use this service again. I plan to sue this service. It was the worst repairman I ever use. I would recommend that no one should use this service.

One of the technicans from LG who came to repair my aircon compressor was absolutely unhygenic. After doing the repair, he used my washbasin to wash his hands and horror of all horrors, he washed and gargled his mouth and spit out the contents from his mouth😱!!!!!!!!

Refrigerator failure second time in one year. Compressor replaced first time. The worst part is phone reps for LG. Difficult to understand at times, sound like they are reading from cue cards, the second one I was transferred to was actually in the Phillipines. Each rep asking same questions I previously answered. Food thawing, water all over floor, making loud noise like a lawn mower, but let's troubleshoot the ice maker, in broken English. Then they sent me an app to identify the type of sound fridge was making (which I refused to use)-I just wanted a repair person to come out and assess and fix asap, happy to pay. Geesh, ready to drink heavily after this experience. Will absolutely stay away from LG in the future, guaranteed.

Local repair people refuse to work on LG appliances. That should have been my first cue. 10 days after my first call to LG, I had a service person show up. He saw that I had a dryer stacked on the washing machine and told me I had to separate them, and left. I have medical issues and can't do that kind of labor. Nobody in the entire 10 days of texts and phone calls told me the customer was responsible for doing the service labor. This is not service, it's an abomination. I'm never buying or trusting an LG appliance again -- but the service is the insult to injury.

2 year old refrigerator no longer cooling. 1 full month to get a repair to the house. Rescheduled 3 times still not fixed. Avoid LG. Their motto of life's good only reflects their ability to take your money and provide junk appliances in return

You never know how good a company are until something goes wrong , LG appliances are superior quality but with every brand niggles happen, but when they do you expect a company to help you to put it right and fix the issue efficiently and effectively . The repair company are so far in the past only working 9-5 Monday to Friday and everyone you talk to it’s not there responsibility, even when you make arrangements and the engineer doesn’t turn up as it was out of his area , even when the engineer text to say his on his way then doesn’t reply to your text messages asking if he is still coming? nothing they can do , I even spoke to the supervisor who called me at 4:55pm then when I asked if I could make the appointment he said sure call back tomorrow the office is now closed at 5. They do not put the customer 1st and hopefully this pre historic way of thinking will be rejuvenated and brought into the modern world. And your phrase of we only work weekends if the engineer lives in your area is ridiculous. But on a good note the 1st call of reporting the issue staff are friendly and helpful but beware folks that’s where the customer service ends.