LRD
It took effort, but I was satisfied.
Although this company fully satisfied my request for a credit after I returned a part, it occurred only after persistence on my part along with helpful assistance from two of their customer service representatives. When I initially tried to apply online for a refund, I encountered considerable resistance and spent much time trying to get them to allow me to send back an unused part still in the original plastic wrap. It was the wrong part due to an incorrect photo they posted for the part on their website. When I was finally able to get someone to earnestly help me, the remedy was fast and to my full satisfaction. I recommend to anyone else who has a problem to explain why they are upset. I followed up on their website with complements for the two employees who helped me.



