Appliance Parts 4 All Com IncReviews of applianceparts4all.com

Response from Appliance Parts 4 All Com IncJun 21, 2026

Hi Robert, Thank you for your feedback. We are very sorry to hear that our return process felt frustrating and overwhelming, especially when trying to assist an elderly family member. That is certainly not the experience we want you to have. To help clarify, we ask for photos of the item and its packaging as a standard part of our verification process. Because appliance parts can look nearly identical but have completely different internal specifications, these pictures ensure that the correct item is being safely routed back to our facility and prevent any issues or delays with your refund. We completely understand wanting to save time, and we would love to help make this process easier for you. Please reply to your open support ticket or contact us directly at 800-939-0722, and we will happily assist you over the phone to streamline the paperwork and guide you through the remaining steps. Best, Kim

Response from Appliance Parts 4 All Com IncJun 17, 2026

Hi B Clark, Thank you for your feedback. We would like to clarify our return process and help ensure your situation is resolved smoothly. Per our company return policy, return shipping costs are the responsibility of the customer. However, we want to make things right for you: we will happily waive the restocking fee once you purchase the correct part through us. Regarding the tracking receipt, our team asks for the return tracking number specifically so we can actively monitor its delivery status and ensure the package is safely on its way back to us before a refund is authorized. We appreciate your husband resending the clear image so we could successfully log it into our system. Now that the tracking has been verified, your return will be processed as soon as the item arrives at the facility. Please contact us directly so we can assist you with finding the correct part and arranging the restocking fee waiver. Should you need further assistance, please reach out to our number 800-939-0722 or [email protected]. Regards, Kim

Response from Appliance Parts 4 All Com IncJun 16, 2026

Hi Cory, Thank you for your feedback. We understand how frustrating delays can be when you are waiting on a critical appliance part, but we want to assure you that your order is absolutely not a scam. Because we specialize in direct-from-manufacturer delivery to secure rare and specific components, shipping timelines are heavily dependent on factory production and release schedules. Throughout this entire period, our team was constantly following up with the manufacturer on your behalf to push this order through as quickly as possible. We are glad to inform you that your part was successfully processed and officially shipped out to your address yesterday. Your tracking number was also sent to your email yesterday so you can monitor its progress and arrival. We appreciate your patience while we worked with the factory to get this resolved for you. Best, Kim

Response from Appliance Parts 4 All Com IncJun 11, 2026

Hi Terry, You are completely right, and we want to apologize for the extreme frustration this has caused. You paid for a brand-new, undamaged part, and you shouldn't have to carry the burden of waiting while your washing machine is down. To provide some context, this specific LG outer tub is a drop-ship item that ships directly from the manufacturer’s facility rather than our own local warehouse. If this had shipped directly from our warehouse, we would have been able to pull a replacement from our shelves and process it for you right away. Because it came directly from the manufacturer and arrived with transit damage, we are strictly required by their policy to submit a carrier claim to them first before they will release a new unit. However, we know your family needs your washer running now. Our management team is actively working on this for you right now to push past this standard protocol. We are contacting the manufacturer directly to bypass the regular claim timeline and expedite a replacement assembly to you immediately, ensuring extra reinforcement is added to the packaging. We will keep you updated directly via your email chain with the tracking details the second it is processed. Thank you for your patience while we work hard to fix this and make it right for you. Regards, Kim