ApplianceMaster.comReviews of appliancemaster.com

Honest, on time, excellent to work with

My fridge broke and they sent a technician out the same day and he was so nice and very honest. I will definitely be calling them again for any appliance repair!

We have used Appliance Master for many repairs over the years, and we've always been very happy with their service. They are knowledgable, courteous, and reasonably priced. I can recommend them without any hesitation.

The individual who came out to look at the dryer was very experienced and quick to come out and identify the issue. From there a part was supposedly ordered. No follow up, and no part almost 2 weeks later, despite the fact that a down payment was taken. We are still waiting, next to a huge pile of laundry...and phone calls have led us to believe that the part was never actually ordered at all. Supposedly it now has been, but we will believe it when we see it and there was no effort to hasten the delivery or service. At all. Disappointed.

Repairs for my washer/dryer combo took over a month and a half as parts were on “back-order”. I never heard from the company unless I called them. I decided to use another repair service; they fixed the machine and stated that the "$500 worth of parts on back-order" were not even needed. ApplianceMaster refused to refund my deposit on the back-ordered parts that hadn't even arrived yet. They insisted this was to compensate them for a "diagnosis" fee, when in fact their diagnosis was incorrect.

Ca't say enough good things about EJ. Office staff sucks. Three times I've waited for a part. Three times I waited to call them until the time when the part should have been back was exceeded. Three times the part JUST came in yesterday. These are appliances, something I use . . . daily . . . refrigerator, oven. Come on. I complained the last time and apparently nothing has changed. I don't believe for one second that 3 parts coincidentally came in the day before I called, but I even if that was the case, why weren't you on the phone with me at 9AM, vs checking for me at 4PM?

I have used Appliance Master several times, and ALWAYS has my issue been resolved promptly and accurately. I will continue to be a customer!

I've been a customer for many years. They are reliable. But recently, there has been a shift towards even better customer service. Not only are they knowledgeable, they're downright friendly....at least Matt C was. He did the job quickly and got it right the first time.