AppliancedirectReviews of appliancedirect.com

I’m so glad that I struggled to get my payment through to this company. It was only because I didn’t understand why my payment wasn’t going through, so things were delayed, that I decided to look into the company. And then I saw all the terrible reviews. I’ve also just got my phone bill through, and discovered that a phone call to Appliances Direct cost me £5! I have unlimited free phone calls. Absolute scum bags. Avoid at all costs!

Broken dehumidifier less than12 months old after after six or seven messages to there customer care still no answer if they are going to refund or exchange would not use these again very poor customer care do not use this company

Agree wholeheartedly with all the negative reviews about this terrible company. We cancelled our order with them on the 12th October last week because of them moving our so called delivery date yet again. We therefore have no contract with them. So how is it possible that they still have our money when we were assured that the refund had been processed and would be with us within 3-5 working days???!!!! It's now the 20th and no sign of it. Absolutely shocking. Wish I'd read these reviews before ordering from them in the first place. Supposed to be having a call off a manager. We'll wait and see. They're holding on to our money fraudulently and under false pretences which gives me no alternative but to file a complaint with the Small Claims Court if our money isn't returned to us by close of business today. We're pensioners so to hold on to it is disgusting. PLEASE FOLKS DO NOT BUY FROM THESE PEOPLE. I won't even call it a company. They're not worthy of the title.

No customer service except a BOT CHAT that asks you the same question ober and over. No real people. No chance to track delivery or log into my account. Dreadful. Simply horrible company

Called me 6 times trying to flog extended warranty even though I asked them to stop the first time. Just not very nice or genuine people to buy from. Avoid.

This is the second time I have tried to buy something from this Company and it has not been delivered on the date paid for. Both times I had to take the day off work to receive the items and they never arrived. Won't be risking it again

i bought my first dishwasher from them. I paid for installation and for an earlier day of arrival. Received a text the night before delivery advising delivery could be from 0430 in the morning until 9pm. I did not think anything before 7am in the morning was normal but anyway they arrived at 7.30. The packaged dishwasher was brought into my kitchen and I was told the waste pipe on the machine would not reach the outlet by 1 metre so it could not be installed. Whilst they make it clear this was my responsibility there is no information on the product stating the length of the waste pipe. So this was my fault. I asked the driver if he could wait or come back whilst I went to buy an extension but he said no and that if I call customer services they will get someone to do it the following day. So he left with the packaged machine stuck in the middle of my kitchen . I am 73 and not very mobile. I had to remove some of the packaging to push the machine in the space provided out of the way. As I did so water dripped out of both the water and waste pipe leading me to think the machine had been used. Add some water mark on the inside of the door I was not happy it was new. Having explained this to Customer services yesterday and told them that I now had an extension pipe I said if they could not send someone to install it the next day and to make sure it was not a faulty machine that had been returned then they could take it away and give me a full refund. To call them according to their website cost 13p per minute . They sent an email late in the afternoon claiming they called me today and they needed to know what I wanted to do and did I want to reschedule the installation. My phone rang 3 times and as I answered it went dead. I immediately sent my 5th email in last 48 hrs to ask why they have not read my emai of yesterdayl to get someone in today. It just seems one fob of after another and I wish I had never purchased from them. I had a washing machine bought and installed by AO.com last year and there was no issue with the pipes and the washing machine is further away than the dishwasher. They keep reminding me that it was my fault the installation did not take place but it is how they have handled the problems since that I would give them zero out of 5 if I could especially the fact that they have not commented as to why a brand new machine leaked water, something the delvery guy would have noticed if he had removed some packaging ....or done anything other than take a photo saying one pipe wont reach and getting out the door as quick as possible. I could have saved myself a lot of trouble if I had known there was water in the pipes as I would have just said take it back!!! So it is my fault it could not be installed but it is not my fault it looks like it may have been used .

Prices are very competitive, but customer service is very poor, it's never possible to get an answer or acknowledgement from them regarding requests for information. Had to purchase from elsewhere in the end as they did not respond to my query for clarification on dimensions, which were incorrect on their website