AppliancedirectReviews of appliancedirect.com

What a shocking company. They have zero customer service. Not interested one bit when an item is faulty, warranty, absolutely no point, they do nothing and expect you to pay for it. If I were you, I would stay well away from buying any item from these, take your money elsewhere. Bought a cooker from them, brand new and broken.....no replacement, no fix, not money back. Not interested, and have had to pay for a brand new cooker, as I cannot keep going longer than 3 weeks without any cooking facility for the kids. Provided all the info they required and still nothing. Managers will never ever call you back and sadly you have to give 1 star. They aren't worthy of any stars. 20/09/23 - Still waiting for a refund. DO NOT BUY FROM THIS COMPANY, CUSTOMER SERVICE IS SHOCKING

The wine cooler was damaged before it was packaged. We didn’t discover this is until we had opened the box. The door seal was damaged because the metal brackets hadn’t been secured. When the cooler was moved the brackets slashed the seal. Also, the wine cooler had dents in the left hand corner of the door and the carcass… these dents happened before the cooler was packaged as the box it arrived in showed no signs of damage. We did not expect to find a damaged item inside an undamaged box! Appliances Direct will not replace the cooler because our complaint fell outside the statutory time. This is because my partner had to have a major operation and was were given very little notice. As a result, the installation of the kitchen had to be postponed. If we had opened every kitchen package to inspect the items we would not have been able to move in the house and my partner had serious mobility issues. I will not be making any future purchases through this company which clearly has no care or concern for its customers or pride in its service.

Ordered AC. Been waiting weeks longer than they claimed and still heard nothing Awful customer service and scammers

Don't buy from these crooks they sell you an extended warranty for $140.00 and the Warranty company says they have no such name under the warranty you paid for.

Ordered a refurbished Aircon unit from them, when the item turned up the manual ,Aircon hose and remote control were for a completely different Model! Spoke to someone over Webchat about it who emailed over the correct manual and insisted that the Hose was the correct one despite me taking photos to show it did not fit, I then suggested that if it was the correct Hose then there must be a fitting missing which they agreed to send out, the item turned up and was the wrong item ! I stupidly decided to call them and was kept on the phone for almost an hour trying to get them to send out the correct Hose, they assured me that the correct item would be sent out! Guess what! The item that turned up was exactly the same size as the one that they sent me originally and was for the Model that they had sent the Manual for which aa a completely different Make, I called them again to speak to a manager as I had had enough of their incompetence and spent a further 20 mins on the phone, The item clearly hadn't been tested before being sent out as the filters were filthy along with everything else that was wrong and to top it off I have just checked my phone bill and been charged £18! For my trouble! I will never order from them again , I will be raising a Charge back with my card company if the refund isn't processed in a timely manner! If I could give Zero stars I would!

Avoid at your peril. Ordered a washing machine and paid for it to be fitted, in good faith. 8 months down the line, realised that the interior bolts had not been removed. Hence the noisy, jumping machine. Money for fitting (non fitting!) will not be returned to me by Appliances Direct. I always thought that the customer was right. I have proof from Bosch that the machine was not fitted correctly. First and last purchase. They cannot be trusted.

DO NOT BUY ANYTHING FROM APPLIANCE DIRECT IN MELBOURNE!! THEY SELL DEFECTIVE MERCHANDISE AND WONT REPLACE IT!! I PURCHASED A NEW SIDE BY SIDE WHIRLPOOL REFRIGERATOR AND 3 DAYS LATER ITS STILL WONT GO DOWN TO THE FDA REQUIRED 40 DEGREES EVEN ON THE HIGHEST SETTING. I REACHED OUT TO THE STORE MANAGER ANTHONY "TRACE" PERRI VIA TEXT THE DAY AFTER MY DELIVERY WHEN HE DIDN'T ANSWER MY CALL AND AFTER HE HAD HIS COMPLETELY EMPTY FLOOR MODEL/SAME AS MINE PLUGGED IN AND DOWN TO 40 DEGREES IN UNDER 3 HOURS HE STILL REFUSED TO REPLACE MY DEFECTIVE REFRIGERATOR. HE NEVER SHOWED ANY EMPATHY OR OFFERED ANY APPOLOGY FOR THE INCONVENIENCE OF NOT BEING ABLE TO USE A BRAND NEW $1200 REFRIGERATOR. HE SPENT 3 HOURS TEXTING ME CONTINUOUSLY ASKING ME WHERE I HAD MY THERMOMETER LOCATED INSIDE MY REFRIGERATOR. NEVER ONCE DID HE OFFER A SOLUTION. I CALLED HIM A SECOND TIME AFTER 3 HOURS OF TEXTING WITH HIM ASKING ME WHERE THE THERMOMETER WAS PLACED IN THE REFRIGERATOR WHEN I HAD ALREADYANSWERED THAT QUESTIONTHE FIRST 2 TIMES AND I TOLD HIM I WANTED A NEW REFRIGERATOR AND HE HUNG UP ON ME. AFTER HE HUNG UP ON ME HE TEXT ME OFFERING TO SEND A TECHNICIAN TO FIX WHAT'S SUPPOSED TO BE A BRAND NEW REFRIGERATOR. I TOLD HIM YET AGAIN I WANT IT REPLACED WITH A NEW WORKING REFRIGERATOR. I EMAILED THE OWNER SAM PAK AT HIS ONLINE LISTED EMAIL ADDRESS AND GOT NO RESPONSE. THEY DELIBERATELY SELL DEFECTIVE/FAULTY MERCHANDISE AND REFUSE TO REPLACE IT!!! THIS IS A SCAM!!!

They have sent engineer twice to fix oven as element has blown twice in 11 months - now I'm advised by engineer its going to happen again as he can't say whats causing it. Case manager says 'is it working now?' Yes I said but will go again in 6 months - his reply - if its working we cant replace - iasked for an extension to the warranty if same issue arises - 'no' was his reply?? so £2k on appliances and treated like trash. I have to sent emails to help me in small claims court when the time comes