AppFolio Property ManagerReviews of appfolio.com

As an owner of a company, I have found it very difficult to talk to a superior manager, supervisor and vice president of support if there is such a thing. When I send in a support request, it takes anywhere from 24 to 48 hours to respond. When I talk to the tech, I tell him the frustration and urgency of my request and there response is that I am one of many customers. Well I know that!!!!!! My general ledger has been out of balance for some time. I am now having a Department of Real Estate Audit and I feel this is urgent to get our fixes done ASAP. Anyways, it would be nice to be able to have a HOT LINE for owners to talk to a supervisor and head of a department when we need to discuss issues that your support tech might not be able to provide. I am now looking into another software company like Propertyware that might be able to serve us better.

Very customer oriented and a great product.

Appfolio is very easy to use that it has helped us with training our team members on the five new properties that we have taken on in 2014. It is cost effective and gives our team the tools they need to be successful.

The system has the capability to do everything we need to do in our business and more. It is very easy to navigate and understand. The support team helps us quickly and always has had a solution to any issue we presented to them.

A very good software, but as with any software, check to see if it meets your needs. Remember all software will not meet ALL of your needs. Some compromise will be needed on your part. If I had to do it over again, I would still choose Appfolio.

Appfolio makes it easy to track Properties we manage from the listing to the leasing, from the move-in to the move-out. I'm very glad to be partnering with Appfolio. When I do have questions the Customer Service reps are quick to reply and very courteous. Thank you so much for your professionalism.

Great program.

Every system can have challenges. We were new to AppFolio this year and we did not always understand the process. Every time I called or sent an email, I received the best help. Almost every one was an excellent teacher and gave me a hand up so I could learn the process. I expected them to be knowledgeable, but they were all patient and kind, too.