AppFolio Property Manager Reviews | Read Customer Reviews of appfolio.com

AppFolio Property ManagerReviews of appfolio.com

3.6765 reviews
Internet & Software
70 Castilian Drive, Goleta, California

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AppFolio Property Manager

About AppFolio Property Manager

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business. AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes. And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.

AppFolio Property Manager (appfolio.com) has 765 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.

Also known as: appfolio.com
Website: appfolio.com
Category: Internet & Software
Location: Goleta, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 27% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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AppFolio Property Manager reviews

765 approved reviews, newest moderated first

David
Mar 9, 2015
GREAT COMPANY AWESOME CUSTOMER SERVICE!!!!!!!!!!!!!!!!!!
I THINK APPFOLIO IS ON THE RIGHT TRACK. ALWAYS UPDATING AND TRYING NEW IDEAS. CAN'T WAIT SO SEE WHATS IN STORE FOR US NEXT.
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Tammy
Mar 9, 2015
Excellent Customer Service
The Appfolio team is always quick to reply and just as quick to solve any issues that I may be having.
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Jason L.
Feb 17, 2015
Terrible Client Support
Unacceptable that you have to leave a message on the "support line". In the fast paced world we live in, time = $ and no response for over 48 hours is without question, unacceptable. For the most part the software works good, but when things aren't working, there should be someone available to help. I got through to sales on one ring, ready to help me invest in appfolio. Nice to know where their priorities are! This needs addressed ASAP.
Response from AppFolio Property ManagerFeb 21, 2015
Hi Jason - We really appreciate your feedback and are truly sorry for your poor experience. We have shared your comments with our Support team and will continue to work to address your concerns and ensure a better support experience in the future.
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April
Dec 22, 2014
my rating is...
easy, user friendly
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Max B.
Dec 18, 2014
Great and knowledgeable service in an expedient manner.
I have only good things to say about the Appfolio Customer Care. Every time I need help, I get all the answers I need in a friendly manner. Thanks for all your help!
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Jennifer
Dec 17, 2014
Responsive and continually evolving
Our company has been using AppFolio for almost three years, and to me it feels like a definite upgrade from our previous antiquated software. I really like the convenience of web-based software. We share an on-call after-hours rotation, and it is wonderful that I can respond to emergency situations from any computer (or my phone) without needing any special programs, just the internet. The software is also easy to use, but if we do run into trouble, the help section offers clear instructions with screenshots and even videos to find a solution to the problem. If we still have trouble, the support team has been pretty responsive. My only complaint is that I have to email the help team instead of being able to call them. They have always replied quickly to my emails, and have called me when I requested it, but I do prefer to be able to make a phone call instead of needing to send an email. With that said, they are very responsive and have always been able to find a solution for me. AppFolio also seems to value customer feedback. Some companies say they do, but AppFolio really does. They have a link to send feedback and suggestions to make the program better, and I have seen many of my requests become part of the software upgrades. I have also been invited to beta test some of the features, which was a great experience. I feel like they really do value my opinion and try to optimize the software for the people who actually use it. Overall, AppFolio is an excellent product and I would recommend it to any property management company or apartment complex.
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Matthew
Dec 16, 2014
Awesome product.
We have been using Appfolio since June of 2011 and have been very happy. They are always updating product and making improvements. Great customer support.
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Leslie
Dec 16, 2014
Love AppFolio, speedy fixes
I do really love this system, it does on occasion have glitches in the bookkeeping department, it's only flaw is that they do not give enough thought to this part. Most the time things run smoothly at our office because of this system.
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