AppFolio Property ManagerReviews of appfolio.com

Unacceptable customer service and support. Response times are horrible and solutions are not provided. My team feels like they on their own when there are problems and we have no other choice but to hire independant consultants for the smallest things. They will not consider open API or integrations with other common software that will benefit their customers. I am not sure what is going on with them. We are not happy.

Since signing up with Appfolio in 2010, they've lost their consumer focus - and replaced it with what can best be described as 'Wall Street Arrogance': - selling 'value add' services to our clients without our prior consent - adding a maintenance call center that is a joke and an embarrassment - their suppressed fees feature is a nightmare to use, requiring hours of extra labor to ensure it works - coming out with simple versions of software 'improvements' that don't compare or compete with online alternatives That last point is why I am actively searching to leave Appfolio. Instead of letting me connect Appfolio to Docusign, they develop their own lousy lease writer which noone likes or uses. Instead of letting me connect Appfolio to TenantTurner or other showing softwares, they insist on making us wait for their 'simple' (less powerful) version to come out. Instead of letting me connect my Appfolio to SalesForce or Hubspot or Infusionsoft, they say 'who needs a CRM anyways'? Mind you they use Salesforce to grow Appfolio... but we can manually add new clients versus importing them from our CRM Instead of letting me connect my Appfolio to Podio or Asana or another workflow management software, they say 'use paper checklists, or maintain a dual database' if you want to get your work done with the latest cutting edge software tech. Folks - THIS MATTERS, and means you will spend TONS of extra hours doing labor that could easily be automated otherwise. Instead of letting me connect my Appfolio to Survey Monkey, they make us use a dual data base, and miss the chance to survey our clients. Appfolio surveys us all the time, but apparently we don't deserve to use an integrated survey feature. Instead of letting me connect my Appfolio to PropertyMeld, they want me to use their Model 'T' version of a workorder system. So I went with PropertyMeld, and deactivated the Appfolio maintenance portal so I could replace it with PropertyMeld's portal. We now run far more efficiently - no thanks to Appfolio. I recently used a competing call center to answer our maintenance lines, and received a 'cease and desist' style letter from Appfolio?! They said that 'for the safety of my data', I was to no longer use any 3rd party services!? I shook the tree long and hard and they retracted that statement. A thinly veiled attempt to shut down a competitor. Shameful actually. When Appfolio went public, I told my Stock Broker 'you should buy it, cuz I know it will go up'. Their share price tripled over the past two years, but I refused to buy their stock. Why? I HATE that Wall Street Greed and Arrogance has entered our industry, and refuse to support them. An open source API solves all of the above 'connection' issues, and is what's best for the customer. But Appfolio will not release their API. So folks, before considering moving forward with Appfolio, remember that the folks who play God with your data will decide WHAT improvements to bestow upon us at THEIR leisure. They'll decide what products to sell to our clients WITHOUT our knowledge or consent. I'll leave you with a closing thought - why would Appfolio decide to shut down live support while their share values triple? One would think that escalating share values means they could afford to give us excellent live support... apparently the shareholder is now more important than the customer at Appfolio. Since that's painfully obvious to so many users, why consider becoming a use?

They did away with phone support, no integration with other better applications and now they are trying to solicit my tenants to buy their indurance !!

Really brought our property management company to the next level. Its so easy now to compare our financials, contact tenants, keep a trail of correspondence, and work from home.

AppFolio is wonderful!! I do not know as much about it extensively as some of my other co workers, but of what I use it for it is very easy to use and makes work a breeze!! Thank You :)

I would have rated a 5, but the programs ability to "auto correct" needs help. It should be able to somewhat discern a single letter error in a common word, and correct, rather than require typist to retype all again in hopes of not making another mistake. This has been the issue for a long time w/ appfolio, and all of our fellow employees state same "issue". Hope you can amend the program somewhat enough to help?

Appfolio has made my job so much easier. I hope that you continue to consider our suggestions, as the more I use it I find new shortcuts you welcome my input.

Great customer service. I only wished I'd switched before 2015. They continue to add new and needed services to help keep me at the top of what is needed in my business. I can always count on getting a quick response to questions or concerns.