AppFolio Property ManagerReviews of appfolio.com

Great company, great service, great maintenance. All in all, I would highly recommend Rhino Realty for all your rental, buying, selling and property management needs.

I am the homeowner. I have two rentals, one is a vacation rental and one is long term. Each managed by different property managers. Both use AppFolio. I have just fired the vacation rental manager mostly due to AppFolio. The system is terrible and not conducive to short term rentals. Property manager insists on it cause it is cheaper then alternatives. I am about to fire the manager handling the long term property. I hired her in June and to this date I have had nothing but trouble logging into owned portal. I am forced to reset password each time, then wait for ever for the reset email, which usually doesn't come. But the real reason I will let her go is the accounting itself. READ MY LIPS! The bugs in the software and inability to log in is the least of my problems with Appfolio. They may know how to do web sites and software, BUT Appfolio KNOWS NOTHING ABOUT ACCOUNTING! They can’t even respond to the accounting issue, only a possible web issue. It is evident that the developers of this product have no actual experience performing the task of property management accounting, let alone any account skills/knowledge. They sell property managers a pretty program and tell them they will save money because now they won’t have to pay for bookkeeping. As an owner, my life is hell with this program and it’s reports. Do not assume that this program is an acceptable alternative to some one with accounting knowledge. In the future, I will inquire about accounting/management software during interview process. If they are using AppFolio I will move on to next option.

Constantly making updates and improvements. Always listening to user feedback. Great search features. Intuitive. Clear. Concise.

This is a total scam. I looked into this to pay my rent online instead of to the communities manager. When I went to the app it said you can pay online with E-Check for Free (1) or Credit or Debit Card (2). After scrolling to the bottom to see what these discrete footnotes are linked to I find: E-check is "free AFTER DISCOUNT".....and to try and insult your intelligence even more #2's footnote says: "A convenience fee will apply to any payments made by Credit or Debit Card." You have got to be kidding me? Who's convenience??? What a joke. I guess I'll continue to walk 5 doors down with my personal check. I didn't even want to inquire how much a "convenience fee" would amount to. Beware of this operation. Just another way of crooks taking advantage of people who aren't aware they're being charged for nothing. Pathetic.

Appfolio has made me love property management again! With all its bells and whistles for tenants, owners and vendors things are so simple. We utilize all aspects of Appfolio such as tenants pay rent on line, owner portals, Appfolio web site and so on. We love Appfolio

AppFolio is constantly improving. Every time I wish I could have some new feature or run a different report the team at AppFolio rolls out an update to address it before I have time to voice my request.

This software has some serious flaws and have seen it with two property management companies, where it has extracted monthly rent either in the middle of the month for no known reason or has taken 3 monthly rents at one time. Has caused some people to want to want to break their lease over this. Think twice because the company doesn't have a reason for why its software does this. The excuses are unbelievable, like possibly your own bank pain the property management without your knowing. Well both accounts were attached to credit cards. This one is really good, possibly someone got a hold of your credit card information and did this? Really then who had access to the portal to change this if there's no way for property management to touch what you have sent up. Think twice!

It really is about the service above all else