AppFolio Property ManagerReviews of appfolio.com

I have had an account with Appfolio since 2012 so that I could more efficiently manage a portfolio of 30 rental properties. With over 10 years experience with them and despite the good technology to manage rental properties from collecting rents online to managing work orders with tenants and vendors, my frustration with their complete lack of customer service is so beyond anything I've experienced that I decided to cut the cord and part ways. You would think that would be an easy termination click. But no. A process that is deeply hidden, arduous to complete, and impossible to close out, took 4 months of ignored emails, delayed communications, and blatant attempts to delay my exit was unbelievable. I have left with zero regard for this company and if you are considering using an online property management service, please go elsewhere and save yourself vast amounts of money and hours of wasted time. You will be well served by not working with Appfolio. They are a disgrace to customer service. There are lots of newer technologies out there so please do your research, read the reviews, and don't sign jup with Appfolio.

No one is home at AppFolio. We are being shunted around by AI who does not understand what we need and keep giving the same canned answers. We sold our business and need help transitioning out. There is no way to run interim 1099's for our clients for 2026 unless we pay $700 a month through the rest of the year. This is insane as we will not need it. I just need to speak with a human who can help us with these issues. The customer service never was very good and I have used it since 2015. They really do not want to hear from you.

It appears to have a bias against older, retired persons. As a user, the application requires a W2 to complete. Later it offers "other" related to child-support, retirement, ect. But the application is not complete, and instructions about NOT Employed suggest you MUST have W2 ready? No contractors? No Retired with plenty of income? Can this get a rental company in trouble for age discrimination?

They never answer the phone or return calls Bad customer service

Their company writes all the checks for our property management company. They use a font so incredibly tiny for printing the date and amount of the check that they cannot be read by my bank’s mobile app and require me to physically go to the bank to deposit any check I receive. This has been brought to their attention many times by property managers, but they say they will not change it unless they have received 100 complaints from property managers and so far they’ve received only 15. Horrible way to run a business.

it is really awful to work with it. very rigid and not supportive at all. Don't fall for it

We have been using this software for over a year. We started with Investment Manager, then added Property Manager. Appfolio completely misrepresented Property Managers capabilities and claimed it had similar features to Quickbooks, it did not, and we got rid of it after paying a termination fee (UGH!). Investment Manager is not gone through any significant updates, it weak on reporting (actually does not work and they know about it), its not intuitive, and their support is horrendous. I cannot say this enough, stay away

Everybody in PM says appfolio number 1, not for me, I try to get support from these guys, they don't respond. Im too small time I guess. Booooo