AppFolio Property ManagerReviews of appfolio.com

Another fantastic example of bait and switch. Not only do they promise the world and all the fixes from the sales staff but once you are onboarded and spent extra money to get extra training you are left alone to figure the system out. So, we did! And though the online chats were helpful, what wasn't great was that we would finally figure out a way to make it work for us and an update would come out and crash everything we had just put into place. Leading to hundreds of hours of fixing the system again. Lost clients, angry customers, frustrated staff, and do they give a rat's butt. NOPE! Customer service responses of the system are designed to work this way. So, unless you are a large apartment complex or HOA the system isn't built for you and is being changed for the mega monsters. Oh, and stop selling my information to third party companies to try and sell me their add on. Good gravy I pay for the product and then you profit on every corner you can get.

Hello, I am writing to formally express my dissatisfaction with Appfolio customer support. Maybe this review will help someone else. This issue deals with handeling of support request. I initially requested assistance on Tuesday, May 26, 2026. After waiting approximately two days, I received a response from Percy V on Thursday requesting that I provide a link containing my bank information. I responded promptly with the requested information, but I did not receive any further communication until Friday, May 29, 2026. Earlier on Friday, Percy asked what time I would be available for a Zoom call. I responded promptly and indicated that I was available after 2:00 p.m. Central Time. Despite providing my availability immediately, I did not receive any follow-up communication. Near the end of my work shift, I sent another message because I still had not heard back. These response times are extremely long and, in my view, unacceptable for an active support case. The delays significantly disrupt workflows, prevent timely issue resolution, and create unnecessary operational challenges. When support requests go days without responses, it becomes difficult to maintain productivity and manage business processes effectively. I am requesting that this matter be escalated and reviewed.

AppFolio is a convenient way to pay rent monthly. I never have any issues paying or experience any glitches. I can view my lease agreement and pay rent in one location. I can also contact maintenance if something needs to be fixed through the app!

like many here, I would have given this scam "company" 0 stars. I've been trying to cancel with them since a year ago - they keep charging, stealing my money, and finally they offered a "generous" cancellation fee of $1290. Note, they never provided any services to me, despite taking my money.

If I could rate them with 0 stars, I absolutely would. I have been trying to cancel my service with them because they have the worst customer service ever. Since submitting my request to cancel on 5/1, I have had 3 people confirm the date only to be charged again on 5/1 and told I didn’t respond to their repeated emails asking me to confirm the date over and over (yes I replied and have it time stamped, multiple times I replied). Now they are asking me to confirm if I want to cancel 6/1. I feel like I’m in an episode of Friends - I want to quit the gym! I am absolutely appalled at how horrific this company has become. I’m not sure what changed, but clearly something did, and they could not care less about providing the absolute worst service possible. The battle to cancel continues. Do yourself a favor and do not use this company. This is just the latest in the long list of reasons why they are horrible.

I use Appfolio daily, two separate portals for two separate entities. I used to be able to keep both open in separate tabs and bounce back and forth as necessary. They've recently "improved security" which means I spend 2-3 hours each week logging in and out of each portal, fielding 2FA requests for each login because "switching between them counts as a whole new login" regardless of Remember this Device settings. Customer service does not care that those of us who use it the most are now punished for it. The quality of customer service has plummeted since starting with them in 2022.

they are useless.. no phone support, no chat support, no help what so ever

AppFolio’s tenant screening system is extremely inaccurate and harmful. It gave my best proven tenants an extremely low score despite being a long‑term, stable tenants with over decades of on‑time rent payments, steady employment history, and no criminal record. Their automated system misrepresents responsible tenants and can cause people with proven rental histories to be denied housing. Landlords relying on this tool may lose excellent tenants because the system does not reflect real‑world reliability or accuracy.