dee S.
I placed an order for over $1000.00 on…
I placed an order for over $1000.00 on the 21st of May and the next day I received an email telling me my order is on hold . I run an embroidery Business and order from multiple companies for my blanks . I decided to try this company with my customers approval. We ordered $1000.00 worth of blanks. My customer has her business based in Colorado Springs Colorado and my business is on Dayton Ohio. She paid for the order with her CC and the shipping address was my company. But your company decided to not want to ship to me and is holding the order I've called no less than a dozen times trying to fix this issue amd I finally spoke to someone yesterday and was told your shipping department would return my call before the end of the day yesterday, they have not. I've tried both phone numbers 6 times today and can not reach anyone just voicemail. I want this order either shipped to me or a full refund. This is a time sensitive order and your company based on my experience does not care about their customers nor can we get an actual return call. I have emailed repeatedly and no response except the canned email saying the order is being held . This is a very poor business practice. Id like a reply ASAP. I will be contacting the Better Business Bureau immediately after this is posted