ApparelbusReviews of apparelbus.com

Good quality. Fair price. Poor communication.

I placed a large order that was missing a crew neck sweatshirt… I emailed customer service a screen shot of the exact item missing, customer service verified the size and color…. Shipped it out right away… and the wrong item was sent. Emailed them again 2 days ago to let them know I received the wrong item and haven’t heard back.

Ordered almost a whole week ago and order arrives tomorrow. Other blank apparel I order from different companies arrives in 2-3 days

I ordered T18 rally towels & I received regular towels. I called many times & sent emails many times & no one has responded. I event sent a request for a return label & I haven't received one. I WILL DEFINITELY NEVER ORDER AGAIN *UPDATE* THEY SENT MY REFUND ONCE THEY RECEIVED THE RETURN. I GOT A COUPLE OF MESSAGES FROM THEM TELLING ME TO REMOVE THE NEGATIVE FEEDBACK. I'M STILL NOT GIVING THEM 4 nor 5 STARS BECAUSE I REALLY NEEDED THOSE TOWELS I ORDERED & DIDN'T RECEIVE FOR A CUSTOMER'S ORDER. I LOST MONEY FROM THAT ORDER I COULDN'T COMPLETE BECAUSE THEY SENT ME THE WRONG TOWELS.

I want to give all the stars because for the most part it was a good experience. I received my items quickly and the site was easy to use. However, I have to deduct stars for the customer service. I did not receive all of the items in my order and I am still waiting for someone to respond to my multiple attempts at contacting them for a resolution on that last piece of my order.

I recently placed an order with ApparelBus and unfortunately ran into an issue. My billing and shipping addresses didn’t match because I was shipping items to a printing company I work with, which is a common practice for me. Despite explaining the situation and offering verification, my order was delayed, and I was told they couldn’t ship to a different address. I understand the importance of policies, but this experience was frustrating because I needed the items urgently. I ultimately had to cancel the order, which has caused an inconvenience, as now I need to wait for the refund before purchasing again. I’m giving 3 stars because while their customer service did respond quickly, I felt the lack of flexibility and inability to resolve the issue was disappointing. Policies are important, but exceptions for verified customers could improve the experience.

I love the quick service. Just don’t agree that the bill and shipping address have to be the same when the billing is a P.O. Box . Also it say about bulk pricing and sends u to email and never heard back .

I ordered 12 tote bags... I received 6 of them. Apparently the other 6 were shipped differently... I had no idea until I tried contacting support for 2 days and FINALLY was able to chat with someone who was then able to provide me the other tracking number. Businesses should not be this difficult to get in contact with.