KB
I ordered the shoe on 3/4
I ordered the shoe on 3/4. There was no shipment update. Had to buy a replacement for the event i bought this item for. The company did give me a refund same day after two months. Never even saw the shoe.
Response from Apollo ModaMay 24, 2023
Dear KB, We apologize for the mishap with your order and the delay in getting you the shoes you were looking forward to. It seems like our communication missed the mark, and we're sorry you had to make alternate plans for your event. We did inform you promptly that the style was out of stock and offered a refund. Unfortunately, it seems our email didn't reach you in time. Nonetheless, we did process the refund as soon as we realized the situation. We understand your disappointment in not receiving the shoes you had hoped for. To make it up to you, we'd like to offer you a special discount on your next purchase with us. We hope this opportunity will allow us to provide you with a better experience. Thank you for your understanding, and we apologize for any inconvenience caused. We value your feedback and are committed to improving our service. Best regards, Apollo Moda