Apollo ModaReviews of apollomoda.com

Response from Apollo ModaJun 12, 2023

We deeply apologize that despite resolving the issue with the size, you felt compelled to give us a 1-star review. Your rating has greatly saddened us, and we believe it is unjust.

Response from Apollo ModaMay 24, 2023

Dear Saroj, We apologize for any confusion caused. Upon reviewing your order, we confirm that the correct size of shoes was sent to you. However, we understand your desire to initiate a return. To proceed with the return and facilitate an exchange or refund, we kindly ask you to follow our return/exchange policy. We apologize for any delays in our response and any lack of communication regarding your return request. Our customer service team will personally assist you in initiating the return process and provide you with detailed instructions and shipping information. We apologize for any inconvenience caused and assure you that we are committed to resolving this matter to your satisfaction. Thank you for your understanding, and we appreciate the opportunity to assist you further. Best regards, Apollo Moda

Response from Apollo ModaMay 22, 2023

We appreciate your feedback regarding your recent shoe purchase. We apologize for the disappointment you experienced when you found the shoes to be like pleather and not what you had expected. Our team takes your comments seriously, and we will pass them on to our product development department for review. We would like to assist you in finding a satisfactory solution. Please contact our customer support team, and they will be happy to help with a possible refund or exchange. Thank you for bringing this matter to our attention. We value your feedback and hope to have the opportunity to serve you better in the future.