Americas Preferred Home Warranty Reviews | Read Customer Reviews of aphw.com

Americas Preferred Home WarrantyReviews of aphw.com

4.81,785 reviews
Repair Service Providers
Jackson, Michigan

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Americas Preferred Home Warranty

About Americas Preferred Home Warranty

America’s Preferred Home Warranty (APHW) delivers flexible, dependable home protection designed to give homeowners peace of mind. What sets APHW apart is its contractor choice model, one of the few in the industry that allows customers to choose their own licensed contractor for covered repairs. This gives homeowners more control, more trust, and a faster path to getting things fixed.APHW offers home warranty plans for buyers, sellers, and current homeowners, covering major systems and appliances such as HVAC, electrical, plumbing, and more. With 24/7 customer service, clear service agreements, and an A+ rating from the Better Business Bureau, APHW has earned a strong reputation for reliability and care.A key feature of the APHW experience is the Homeowner Concierge Program. It is a personalized support service that helps new customers understand and navigate their coverage. Once a plan is active, a dedicated Concierge Specialist reaches out to guide the homeowner through:• What’s covered and how the plan works• How the contractor-of-choice process operates• The steps to file a claim with confidenceAPHW also offers a simple three-step claims process designed to make home repairs as smooth as possible:1. Call APHW when a covered item breaks down2. Choose and schedule your own licensed contractor3. Submit the repair details for reimbursementWith more than two decades of experience and a customer-first mindset, APHW continues to raise the standard for home warranty service. The company’s mission is to empower homeowners with the tools, support, and flexibility they need to protect their home.

Americas Preferred Home Warranty (aphw.com) has 1,785 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: aphw.com
Website: aphw.com
Category: Repair Service Providers
Location: Jackson, Michigan
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 99% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Americas Preferred Home Warranty reviews

1,785 approved reviews, newest moderated first

Robert & Erin O.
Jul 17, 2026
Valerie was absolutely amazing to work…
Valerie was absolutely amazing to work with and explained everything perfectly. She also took the time to answer all of my questions and offered her number to contact for any additional questions. Overall, exceptional customer service!! Thank you 😊
Response from Americas Preferred Home WarrantyJul 17, 2026
Hello Robert & Erin, Thank you for your wonderful review! We're delighted to hear that Valarie provided exceptional customer service by explaining everything clearly, answering all of your questions, and making herself available for any future assistance. We appreciate your kind words and are so glad you had such a positive experience. Most homeowners are familiar with reimbursements coming by mail, but America’s Preferred Home Warranty (APHW) also offers an electronic reimbursement through ACH. Please check out this short article to learn more (How To Get Paid Faster: APHW Now Offers Ach Reimbursement). Respectfully, Customer Care Team
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Ali B.
Jul 17, 2026
Maria H
Maria H. is a very very friendly and wonderful to talk to, broke everything down to me and explained everything as we go Answered all my question perfectly with explanations! Thank you Maria H. !!
Response from Americas Preferred Home WarrantyJul 17, 2026
Hello Ali, Thank you for taking the time to share your experience! We're delighted to hear that Maria made you feel comfortable, explained everything step by step, and answered all of your questions thoroughly. Your kind words are greatly appreciated. APHW’s standard coverage applies to many home systems and appliances all around your home. Check out this short video for full details of what we cover (What Does Home Warranty Cover? | APHW Coverage Guide). Respectfully, Customer Care Team
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Robert F.
Jul 16, 2026
OH Home
The young lady was great in all aspects. The only negative was she spoke a little fast but other than that she was wondeerful.
Response from Americas Preferred Home WarrantyJul 17, 2026
Hello Robert, Thank you for taking the time to leave a review! We're happy to hear Bethany was wonderful and provided great service. We also appreciate your feedback about the pace of the call and will keep it in mind as we continue to work to improve. It’s the hottest time of the year again. If you’re looking for ways to beat the heat, don’t sweat it! We’ve got the info you need to stay cool all summer long (How To Keep Your Home Cool And Improve Ac Efficiency). Respectfully, Customer Care Team
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Brandon and Angela S.
Jul 16, 2026
So nice and helpful
So nice and helpful. Great energy
Response from Americas Preferred Home WarrantyJul 17, 2026
Hello Brandon & Angela, Thank you for sharing your feedback! It's wonderful to hear Jackie made such a positive impression with her helpfulness and upbeat attitude. We appreciate you choosing America's Preferred Home Warranty! To make the experience even better, we also offer free access to our helpful blog. Check out our catalog of articles and videos containing easy tips and tricks to help keep your home systems and appliances running smoothly (https://bit.ly/3ui32FR). Respectfully, Customer Care Team
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Linda C.
Jul 16, 2026
Detailed explanation of coverage and…
Detailed explanation of coverage and limits
Response from Americas Preferred Home WarrantyJul 17, 2026
Hello Linda, Thank you for sharing your feedback! It's wonderful to know Bethany took the time to clearly explain your coverage and contract limits. Thank you for choosing America's Preferred Home Warranty! To make the experience even better, we also offer you a way to start your own claim online! Skip the phone call, get personal updates, and even check the status of your claim anytime. Get started here (http://bit.ly/3KAD1eZ). Respectfully, Customer Care Team
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Raymin Ramos M.
Jul 16, 2026
Maria me esta ayudando
Maria me esta ayudando
Response from Americas Preferred Home WarrantyJul 17, 2026
Hola, Raymin: ¡Gracias por su amable reseña! Nos alegra saber que Maria le ha estado ayudando y haciendo que su experiencia sea positiva. ¡Gracias por elegir America's Preferred Home Warranty! Nos esforzamos por ofrecer reembolsos sin complicaciones. ¿Sabía que America’s Preferred Home Warranty (APHW) también ofrece reembolsos mediante transferencia ACH? Obtenga más información aquí (How To Get Paid Faster: APHW Now Offers Ach Reimbursement). Atentamente, El equipo de atención al cliente
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Christyl T.
Jul 16, 2026
Bethany was so incredibly helpful in…
Bethany was so incredibly helpful in the whirlwind of buying our first home. I had a tricky schedule but she accommodated and made sure to reach me when I could fully appreciate the excellent service she provided. She answered all my many questions and set me up with additional services to lighten my load and give me the peace of mind and comfort going into the biggest decision of my life. Thank you so much Bethany, you are a true expert and professional!
Response from Americas Preferred Home WarrantyJul 17, 2026
Hello Christyl, Thank you for sharing your wonderful experience! Buying a first home is an exciting milestone, and it's great to hear that Bethany was able to accommodate your schedule, answer all of your questions, and provide the guidance and peace of mind you needed. Congratulations on your new home, and thank you for choosing America's Preferred Home Warranty! With summer heating up, it’s time to plan for cooling costs. Check out this short article from our blog that contains tried and true money-saving methods that can help keep your budget from heating up during the summer months (8 Spring Energy Saving Tips For A More Efficient Home). Respectfully, Customer Care Team
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Angela S.
Jul 16, 2026
Maria…
Maria was very informative and used super customer service skills. Thank you!
Response from Americas Preferred Home WarrantyJul 17, 2026
Hello Angela, Thank you for the wonderful feedback! It's great to hear that Maria was so informative and provided such excellent customer service. Comments like yours mean a great deal. Your warranty includes coverage for a wide range of items throughout the home and attached garage. Check out the following link to learn more about what’s covered (What Does Home Warranty Cover? | APHW Coverage Guide). Respectfully, Customer Care Team
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