Apartment List Reviews | Read Customer Reviews of apartmentlist.com

Apartment List Reviews | Read Customer Reviews of apartmentlist.com

Apartment List reviews

391 approved reviews, newest moderated first

Jason C.
Jan 3, 2021
apartmentlist feels like an info gathering site
I went through page after page filling out all of the options for what we are looking for, and when I thought I was going to get my matches it asked for all of my personal info before releasing the list of apartments. They probably feel that if you are invested you'll share your personal info.
Response from Apartment ListFeb 3, 2022
Hi Jason, Thank you for your feedback! We take our renters through a quiz to understand their preferences before we match them with properties. While this takes more time on the front end, we think that it helps us provide you a better experience in the long run. That said, I will provide this feedback to our product team as we are always looking to improve the experience for all renters. Warmly, Olivia
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Eric
Oct 11, 2020
Awful website
Awful website. They make you text or email a link to see matches. On top of that, they make you rate each property before seeing the next. Time consuming! Show me my matches. This isn’t a dating service. I don’t have time to rate anything!
Response from Apartment ListFeb 3, 2022
Hi Eric, Thank you for your feedback! We take people through their matches one by one so that they can either add them to their short list or have them removed. I will provide this feedback to our product team as we are always looking to improve the experience for all renters and it's important for us to know what is and isn't working! Warmly, Olivia
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Yilin W.
Jun 18, 2020
Don't be fooled by the fake good…
Don't be fooled by the fake good reviews you see on other websites. It is a true pain in the ass company that takes your information and say we will get back to you type crap. I am so glad trustpilot is still a trustworthy website that allows people to put genuine reviews
Response from Apartment ListFeb 3, 2022
Hi Yilin, I'm sorry you had a poor experience with us in 2020. We have made major changes to our product to help renters get responses from the properties they want to connect with. I know that doesn't help what you experienced so I wanted to reach out and say thank you for this feedback and I'm sorry this was your experience with Apartment List. Warmly, Olivia
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Brian C.
May 5, 2020
Total scam
Total scam. They trick you into giving information in a very bait-and-switch style introduction of their product. This is one of the sleeziest experiences on the internet.
Response from Apartment ListFeb 3, 2022
Hi Brian, Thank you for your feedback! We take our renters through a quiz to understand their preferences before we match them with properties. While this takes more time on the front end, we think that it helps us provide you a better experience in the long run. That said, I will provide this feedback to our product team as we are always looking to improve the experience for all renters and I'm truly sorry that your experience with us was so negative. Warmly, Olivia
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PE
Dec 14, 2019
Wow, crazy inefficient and unhelpful.
Wow, crazy inefficient and unhelpful.
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Raine R.
Sep 10, 2019
GARBAGE! SCAM!
You go through the options to look at apartments and at the end it will make you fill out information and give you the option to text a link or email. You never get the email or text and are never able to see your results. its a scam so dont fall for it. GARBAGE!
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Jane
Jun 1, 2019
Fraud company
Never signed up for it, and they just started spamming me with emails every day. I can’t delete the user my email is connected to, and they don’t have any contact information stated anywhere on the page.
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