Ninke van R.
Sends tour requests without your knowledge
I think it’s a great concept but I REALLY don't like that they sent viewing requests through to apartment buildings that I liked. I had ZERO knowledge that that is what they do. Now all these places are emailing and messaging me non-stop and I never gave knowing consent to share my personal info with these people. Absolute nonsense and a complete nuisance.
Response from Apartment ListAug 6, 2026
That's a fair frustration, and we're sorry for the experience. To clarify what happened: when you engage with a property on Apartment List, a "SuperMatch" prompt sometimes appears. By opting in, it does share your contact information with that property. We don't send a formal tour request, but that initial contact is made to let the property know you're interested. I've shared your experience with our product team so that we can improve. Thank you for taking the time to share your experience, Melissa, Apartment List Customer Experience



