A. O. SmithReviews of aosmith.com

This is the second and last product I will buy from A.O. Smith. The first one was a water heater that leaked out the elements and shorted them out straight from the store. The second was a water system that was $200 and they will not refund. They only want to replace parts. Crappy company

I bought a new house with two 50 gal A.O. Smith Water Heaters in Oct., 2021. By July, 2023, both water heaters had to be replaced. Both tanks were under warranty, but I had to pay the labor charge over $500 each. After 17 mos, another of the tanks had to be replaced. Again, they will not cover the labor charge even though none of the tanks have lasted more than 19 months. Either there is an issue with this model of water heater, or A.O Smith builds unreliable, cheap, pieces of junk. Regardless, they will not stand by their product. AVOID!!!!

Lousy company to deal with along with their distributer lowes ripped me off for 900.00 for a descaler and water filter do not stand behind their product and lowes does not want to deal with it either if i could give -5 stars i would

Our commercial grade hot water heater burner assembly stopped working in August 2024. It is now December, 2024. The wrong parts were sent twice. 4 months of waiting from someone in parts department to return phone calls. Requested numerous times for a parts supervisor to get correct parts sent. Now, customer service wants us to pull the defective part from the hot water heater, take pictures, upload them to send to their company email address. HOPEFULLY, it should get forwarded to somebody in the correct department. 4 months without hot water when I can get the part from Amazon within 48 hours.

I just had a 40 gal A. O. Smith gas water heater fail after only 2 years and almost flooded my attic and below. Prior to this I had issues with the pilot light not staying lit. I had to pay to have the replacement water heater reinstalled. Original warranty is applied to the new hot water heater so I still have to pay for install if it fails again anytime because the labor warranty is only 1 yr and is up. I have never seen a tank fail like this one with water coming out of the top of the tank like a fountain. I called A.O. Smith and they were apologetic, but weren't interested in helping to ease my concerns about a potential failure on the replacement water heater and though they agreed that the tank shouldn't have failed, they basically weren't willing to do anything to reassure or compensate me. I worked for a national retailer for 15 years handling hot water heater sales and installation and never saw a tank failure like this one. I wouldn't recommend A. O. Smith to anyone. Had I not been home when it failed, I would have had a very expensive mess on my hands. Be careful, because they also manufacture other brands, so a quick online search will list out the other brands they manufacture. Basically their response was, well this can happen and this is our warranty. When I asked what they do to prevent these failures, I was told that occasionally our engineers try to make improvements, but they don't look at the failed units to find the root cause. I was only looking for either some partial compensation on the install or the one year labor warranty on the replacement water heater so I didn't have to worry about a reinstall at least during the next year, but they said they can't do that either. So I am writing a review on every review site for any company that carries A.O. Smith Water Heaters to hopefully save someone else the headache and unexpected expense. Unfortunately, I am finding as I go on these other sites that this is not that unique of an experience with their water heaters failing and I wished that I had seen some of these other reviews before I purchased the water heater in 2022. Made in the USA is important to me, but it has to be made well and you have to take care of your customers.

Will never buy a hot water heater again from this company. My first water heater lasted about 6 years that was from A.O. Smith brand. The next one was a replacement that lasted 2 years. It leaked from both heating elements and they could not be replaced. Plenty of corrosion. So now I find out that you add the two years of the hot water heater together and that equals six years. You would expect the two year warranty on the second replacement to be a 6-year. But no they add the two hot water heaters together. Plumber went and I paid him $1,500 for a Rheam water heater.

I am writing to express my extreme frustration and disappointment with the repeated failure of your technical support team to resolve the issues with my water softener. Despite multiple attempts and shipments of replacement parts, the problem persists, and I am still without a functioning water softener. The issue began 2- 3 months back when I first contacted your technical support team. I was assured that the problem would be resolved quickly and efficiently. However, after multiple phone calls, emails, and shipments of replacement parts, the issue remains unresolved. The most recent shipment of parts received a few weeks but unfortunately, it did not resolve the problem. The issue is not with the replacement parts, but rather with the inability of your technical support team to identify and address the root cause of the problem. Each time, I am told that the issue is resolved, only to have it reappear shortly after. The most recent response from your team was that I need to reinstall the entire system, which is not only time-consuming but also frustrating, given that I have already done this multiple times. I request that you escalate this issue to a senior technical support specialist who can review my case and provide a comprehensive solution. I expect a prompt response and a clear plan of action to resolve the issue once and for all. TECHNICAL SUPPORT Personnels which i talked about today are arrogant and lack your product knowledge and expertise which is a pity we as customers reach to them when we need the support.

I purchased a water heater from AO Smith yesterday and had an unacceptable experience trying to register and complete the warranty process for it. I'm technically savvy but found their online warranty registration process to be user-hostile, cumbersome (intentionally designed this way?), and more confusing than doing my taxes returns. No matter what correct information I input, I got continual error messages. Unable to complete the verification online, I phoned their customer service and spoke with an agent asking if she would walk me through the online process. Instead, she asked me some questions regarding the unit model and serial number and announced that she had completed the warranty registration herself for me. I said great, please email or snail mail the confirmation of my warranty to me - and she said no, we don't do that if you register by phone. I insisted - hey, I just bought their hot water heater with a 9 year warranty for peets sake and I need some kind of written confirmation that the warranty is in effect. She gave me a case number to use instead of a written confirmation, I said, so I'm supposed to remember a case number for 9 years?? What recourse would I have if my water heater needs to be repaired in 8 years and AO Smith insists that my case number is invalid? She kept saying,don't worry, it will be valid. I spent $2500 for their water heater and paid an extra $400 for the 9 year warranty and they refuse to confirm my warranty in writing?? This is a shoddy business practice. I feel cheated, fooled and manipulated by AO Smith. I bought their 9 year warranty for peace of mind, to protect myself financially in case of repairs. Now I feel totally fleeced instead, and angry. This is no way to treat a customer. In the future, instead of recommending AO Smith to others via of word of mouth, I will warn potential customers against buying products from AO Smith. AO Smith - your customers deserve written confirmations of warranty purchases in writing. NOT a case number!