A. O. SmithReviews of aosmith.com

Horrible brand… A O smith is a scam company… compulsory to change parts every year even if the usage is minimal inspite of that compulsory change the parts…. Without that the water Purifer won’t work…. Our usage is about only 30% as compared to the other house hold usage…. Inspite of such a massive difference of usage… my Purifer stopped working exactly after 13 months of the installation date so exact that the date to date matches…. 13 months are like how the company calculates 12 months of usage and 1 month of grace as buffer month…. And believe me inspite of my usage of only 30% the product exactly like precise and exact on the same date of the installation after 12 months it gives a indication… and after a 1 month of grace it stops working…. Like the company is begging to compulsory take the amc to change parts and use it for another year…. It’s like as thought there’s a Alarm set in the machine to exact konk of after the 13 months inspite of not using the product… such a scam… like you can’t use the Purifer… till you don’t pay what the company is begging for… it’s literally begging coz… you use it or not you have to compulsory pay the company for the product to work…

Called customer service and was put on infinite hold. Waited an hour and never got my problem answered.

I bought an A.O Smith gas water heater at the beginning of March 2025. It has given me nothing but trouble since the day I brought it home. As soon as it was installed, it did not work at all. I then had to have a new part for a brand new water heater ordered. It took forever to get it to work, but Wednesday 7, 2025 early in the morning guess what no hot water. The pilot went out, and I haven't been able to get it started since then. My opinion is A.O Smith 40 gal. gas water heaters are a POS! If I could take it back I would take it back, and I would never again in my life purchase any product associated with this Brand Name. If I could give negative stars I would have! So upset seeing as how I couldn't even afford this pos in the first place.

Bad service...they are calling for address but not came for service then blaming party they are not received call.Only one year it's working needs service.dont buy it

After sales service is extremely poor even in city like Delhi. The service executives I think are provided by third party vendors and are least bothered about quality and urgency of service. Call centre keep providing manager and level 1 managers numbers, who are also least bothered. Go for a brand which values customer instead of the one like AO Smith which only believes in ripping of customer by charging high AMC cost and not providing even an iota of service.

I unfortunately purchased 2 insta hot hot water heaters from Lowes 1(110) American hotwater heater and 1(240) AO smith hot water heater both instant hot water models neither one worked after 3 months of dealing with their customer service found out their warranty is a joke I was told unfortunately they can't replace so I'm screwed after spending around $2000 I would definitely not recommend either and am seriously considering not shopping at Lowes again because of their return policy 48 hours and it can't be opened ?how am I supposed to know if it works if I don't open it?

I bought a high-efficiency reverse osmosis, unit, from Lowie. Missing one part. Well they (Ao Smith) will send it to me after I paid $11.99 for shipping, on a brand new system. Now I know why Lowie is getting rid of their product. I would too if they don’t make it right with the customer. And just think of all the money they just lost of all those filter I would have to buy over the life time. I hope it was worth it for them.

I have called AO Smith customer service multiple times and spent hundreds of dollars and still notresolution to my water heater problem. A supervisor told me today it wasnt the water heater its something else. He didnt provide what the something else could be. They refused to pay for a plumber to trouble shoot or replace the product. DONT BUY THEIR WATERHEATER