Ms C.
AI bott couldn't understand simple…
AI bott couldn't understand simple questions. I ended up cancelling first order 20 minutes after ordering. I reordered to make sure everything I selected was correct. Good thing I did because I wanted the photochromic lenses and I had ordered the sunglasses by mistake. That is what I asked AI bot whether I ordered the lenses that change and answer I got didn't even pertain to the question.
Response from AooliaAug 27, 2026
We sincerely apologise that our AI bot failed to understand your simple question, which caused confusion for you. We appreciate you double‑checking and cancelling your first order quickly, then re‑ordering to confirm all your settings. It is great you caught the mistake: you accidentally selected sunglasses instead of photochromic lenses. We will feed this feedback back to improve our chat‑bot logic to handle similar questions better in future. Hope your new order meets all your expectations.