AooliaReviews of aoolia.com

I’ve been very pleased with all the pairs of eyeglasses I’ve received.

The service is excellent. In my case, due to a mistake in calculating the dates, I had to ask for a change of address and they didn’t make a fuss about it at all. The customer service is brilliant. The product is also very good; it’s not the first time I’ve bought it.

The after-sales service is appalling. I recently received a faulty item and have been unable to speak to anyone to resolve the issue. I have raised at least three support tickets but have received no response whatsoever. This has been extremely frustrating and disappointing. A company should be easily contactable when there is a problem with an order, particularly when a faulty product has been supplied. The lack of communication and customer support has made this a very poor experience.

You should have an app and also I don't know how to pronounce the name of your company. I'd love response so I can get more information since I'm an avid prescription eyeglass collector. Thank you.

Easy to find magnification i needed

Order was simple to do. Can't wait for the glasses. Super excited

So easy to order. Really cool frames not available elsewhere

I am thoroughly surprised, the reviews are overwhelmingly positive but I need to share my experience with their customer service. Yes the selections are trendy and unique. Yes, they have a lot of options but I was dissatisfied with the quality of mine and the eventual encounter with their representatives. I did feel as though the temples were flimsy and uneven on my face. Though they cannot accommodate for my asymmetry, and I understand that. But what unfolded for a return was disappointing. As with any online glasses order, there is a possibility of not liking the glasses, it's just the risk we take. I feel as though their return policy is rather unforgiving of this inevitable occurrence. While I understand not repaying shipping, they deduct 30% of the customization fee for frames thereby creating an industry in itself of returns. Let's compare to it's counterparts in the online glasses industry: GlassesUSA -- First-time returns qualify for a 100% money-back refund. Zenni -- Eligible for a refund to your original payment method (excluding original shipping fees) or 100% store credit. Notice how the consumer is not punished for a return. Okay so big deal, you lost a little on the return. Expected because it was customized.. However, the customer service was trying. I spent days toiling for a return. Countless emails. (Yes, I could have called but their hours are strange and to be fair, most phone centers now are designed to keep you stuck in a phone tree.) I am truly disheartened by the entire experience. While I wish I could have done a store credit refund, I was ultimately turned away by the lack of communication and follow through. I do believe as an online glasses company, it should be expected you will have returns. I sincerely hope no one has to endure this company's process on returns. Thank you for your time