Aon Affinity Travel PracticeReviews of aontravelclaim.com

It took 6 weeks to get our claim in motion…and then told you didn’t have enough information. We were paid and claim was closed. One week later you stated you made a mistake and paid incorrectly And asked for $$$ back! What poor customer service and unprofessional. Never use them again

The process was handled well. The claim was filed in August. Due to my husband's surgery that had been scheduled for September, we had to cancel a trip scheduled in October with Road Scholar. We received the appropriate refund in a timely fashion.

Experience was seamless- easy to understand website and when I had to call for a clarification- customer service was outstanding

Not only was my travel claim treated with empathy, but they were also thorough, understanding and professional. They even helped me complete the form to ensure its accuracy in order to prevent its rejection and to expedite the claim.

First time I had ever canceled a trip and was fearing the worst. Happy to report that I was so wrong. From first filing to receiving the check was less than 2 weeks!

I had trip insurance for my last cruise. I fell and injured my knee at an airport on my way to the cruise. I had to have my claim denied from my primary insurance first which took months but once that was over and I filed with AON, I had my money within 3 days. No run around whatsoever! Wonderful customer service!! I would highly recommend!

They were responsive and prompt. Refund was close to what we had expected.

The claims process was very straightforward and I was able to submit my claim and supporting documentation online. My claim was paid in full and reasonably quickly.