Aon Affinity Travel PracticeReviews of aontravelclaim.com

EDIT: I WISH I COULD GIVE YOU 0 STARS. YOU HAVE THE WORST reviews. Funny how you take money but when it's time to cover medical bills if completely crickets. I went on vacation, and during my trip I took a fall. My shoe must have gotten caught on one of the cobblestones. Both my knee and my face fell on the cobblestone sidewalk. I ended up with a bloody nose, a banged-up knee, and major tooth injury.. HOW DO YOU EXPECT SOMEONE TO BE IN A FOREIGN COUNTRY WHERE I DON'T SPEAK THE LANGUAGE AND GO TO A DENTIST, AN ENT AND GO FOR AN X-RAY ALL IN THE SAME DAY?. IT WOULD BE TOTALY DIFFERENT IF I HAD BROKEN MY ANKLE OR SOMETHING WORSE. I WAS ALREADY ON A BUS TRIP AND WE WERE LEAVING THE NEXT DAY FOR A 9 HOUR BUS RIDE TO ANOTHER COUNTRY. I WAS GOING HOME IN 2 DAYS ANYWAY. SOMETIMES YOUR INJURY TAKES A FEW DAYS TO APPREAR. MOST INJURYS DONT HAPPEN THE DAY OF THE ACCIDENT. YOUR COMPANY HAS ABSOLUTLY NO EMPATHY FOR ANYONE OTHER THAN YOUR PROFIT. I REALLY HOPE PEOPLE READ THIS AND CHOOSE NOT TO BUY THIS INSURANCE.

Not even sure they deserve 1 star. A group of 4 of us scheduled a tour of Italy unfortunately 1 of our group member had to have a bypass and we had to cancel. We booked as a group of 4 but were split in 2 groups instead on one!!!! (At least that’s what they are claiming ) Needless to say 2 of us were denied our refund. Very disappointing very upsetting. Very unethical. Our travel agent assured us there wouldn’t be an issue getting the refund. Would never book with them!!!!

My flight from LAX to JFK could not land because of thunderstorms we were delayed 3 hours, and I missed my connection flight. I have been back for 10 days and filed a claim and although I paid the immensely expensive insurance cost with AON Travel they have to this date not processed my claim and still sending me forms to complete although I sent repeated documentation ...I am outraged and will file suit. I wish I could give them 0 rating and as a consumer I feel completely helpless. I will not recommend AON

This company is a total scam! Stop right now and do not pay for there scam insurance. I got the insurance from NCL website total scam!

Do not use this insurance for your trip! During our recent cruise, we suffered a tragedy -- my mother died while on an excursion to Paris. It took us a number of days to complete all the arrangements to have her cremated and repatriated. We incurred expenses for lodging, food, and local transportation, all recognized by Aon as "reasonable expenses." However, because my mother did not spend any time in the hospital, Aon refused to cover the reasonable expenses. I heard from Aon after posting this review. They asked for additional information regarding our claim. I provided the information they requested. Update: After the initial request from Aon for more information, I've heard nothing else from them. My original rating remains the same -- have future cruise plans and will NEVER use Aon.

STAY AWAY!!!!! This has been, without a doubt, the worst insurance claims experience I've ever had. When we booked a cruise for my in-laws, we purchased travel insurance because my mother-in-law has dementia and Alzheimer's. We knew there was always a chance she might not be able to travel, even though she had her doctor's approval at the time and we care for her every day. Unfortunately, her condition declined before the trip, and we made the difficult decision to cancel the cruise. Thankfully, the cruise line was understanding and issued us a 100% future cruise credit for the $1,000 we had already paid. The insurance company, however, was a completely different story. I started the claim on April 29, and it wasn't finally resolved until July 16—nearly three months later. Instead of telling us everything they needed upfront, they repeatedly requested one document at a time. First, they asked for a doctor's note. We submitted it and heard absolutely nothing. After waiting about a month, I called to check on the claim, only to find out they seemed to have no idea what I was talking about. We essentially had to start the process over. Then they required us to complete their own physician's form. Once that was submitted, we thought we were finally done. Nope. Next, they decided they needed to contact the doctors themselves—not by phone or email, but by mailing forms through regular postal mail. And not just one physician, but multiple doctors. Every step involved more waiting, more paperwork, and another request that could have easily been disclosed from the beginning. After nearly three months of back-and-forth, all of that effort resulted in a reimbursement of just $250 out of the $688 we paid for their travel insurance. The entire experience has honestly made me reconsider cruising altogether if these are the insurance companies cruise lines choose to partner with. Save yourself the aggravation. The claims process was unnecessarily complicated, communication was poor, and customer service was consistently frustrating. Based on my experience, I would never purchase insurance through this company again.

We purchased travel insurance with the expectation that it would provide meaningful protection in the event unforeseen circumstances arose. After waiting on hold for nearly an hour to file a claim, we were informed that our policy included “no cancellation coverage for any reason.” It is extremely frustrating and misleading to offer a travel insurance product that does not provide one of the most basic protections consumers reasonably expect when purchasing coverage. The entire experience was disappointing, confusing, and a complete waste of time. I received a response back from AON Travel Care Insurance indicating I have not filed a claim with them. After speaking with your representative, they indicated we have no claim since our policy did not cover any type of cancellations. Another case of one hand not knowing what the other is doing!

Aon has asked out Dr for information 3 times each time they say they need more information and keep the cycle going so you will just forget about it. Their business practice is to hassle you till u give up. Choose another trip insurance and stay away from aon. I will be filing a claim with bbc today and contacting my attorney. Please join me in a class action lawsuit.