Aon Affinity Travel PracticeReviews of aontravelclaim.com

We had planned our dream cruise. A month before departure, i was diagnosed with right- side kidney carcinoma. I needed surgery to have removed. We had to cancel our trip. I contacted the cruise line and then Aon. I had to send documentation a couple of times and they asked for obscure documents also. It took several months and I contacted them on several occasions to check on the status. Communication with their customers is the main area that needs to be improved. I did finally get our refund.

It took several back and forth but I finally got my refund.

The whole process went as expected. And was easy to complete.

After we were initially denied on our legitimate claim, we appealed and they worked with us and got more information from the doctor and awarded us with a refund. We were very surprised, as I've heard many stories about travel insurance never pays out.

EVERYTHING WORKED WELL, EXCEPT FOR NOT RECIEVING GUIDANCE ON THE FORMAT REQUIRED FOR DOCTOR'S AFFADAVIT LETTER UNTIL AFTER I SUBMITTED HER FIRST LETTER. SO I NEEDED TO ASK HER FOR ANOTHER AND THEN GO THROUGH SOME INSURANCE STEPS AGAIN.

Although it took some time with having to send and resend requested documents; I was very pleased that there was no real issue with the company taking responsiblity of their staff's error.

I did receive the full refund I was entitled to although the timeframe involved in completing all the steps was much greater than I was expecting. I wasn't aware of how many hoops I had to jump through to eventually get my refund for a travel accident I experienced. However AON makes it easy to upload the necessary documents and understandable as to exactly what is required to complete the process.

It was a pleasure working with AON Affinity during a difficult situation. We had to cancel right before the cruise because my husband was very ill and hospitalized. Once I worked everything out with Oceana Cruises I then reached out to Aon Affinity. Their Customer Service team was excellent on the phone helping to guide me through the process and answered all my questions about necessary documentation. The only negative to the whole experience was their website. It was not at all “ user friendly “. I had to submit information twice because the system had a glitch. It actually felt like they wanted to make the process difficult to submit. That is when I called Customer Service and they helped me finally complete the process. Our funds were returned when they said they would be, and that is always nice. I will definitely use them again when my husband is healthy enough to travel again.